Forum Discussion
Useless automated messages and an unsolved problem
What do we do? I am also in the same boat. I am starting a small MSP and the partnership is a necessary step for my company to provide licensing to clients. I have provided all documents necessary and even opened a ticket attaching the same documents + anything else I can think of to prove I really am who I say I am. ICANN WHOIS info matches, I renewed my domain early to have an invoice within the requested time period to prove ownership. I even provided a verified ID through authenticator that matches the address listed on my LLC documents from my state proving my corporations good standing listing me with matching information as a member. This alone checks all the boxes, yet it will not verify.
Community ManagerWhat has support responded with?
To present a verified identity. You provide this using authenticator. I had already done this step. So it is as if they enabled an option to fix, as I had ran out of “fixes” I had already submitted this and it’s basically a verified scan of your drivers license through a third party. I don’t understand why this step was presented again as this is a legitimate government issued ID that was verified valid by an independent trusted verifier through the MSAuthenticator the first time I submitted it.
This has to make it up the chain to someone in charge of Something. How unusable and frankly ridiculous this is.
Either this is by design to phase out resellers, this is a dept full of “not my responsibility” employees, or it’s a really bad outsource of resources to BETA AI and to an area where employees are unprepared on a verification process when the automation fails. Please send this up the ladder. Just tell someone to do a google search and see how many people are absolutely screwed by this right now.