Useless automated messages and an unsolved problem

Dear JillArmourMicrosoft,
Thank you for your direct response. While I appreciate your honesty, I must reiterate that the current support process is proving to be ineffective in resolving my verification issue.
My primary concern is the lack of meaningful two-way communication. I firmly believe that a conversation is the most effective way to address complex problems, particularly when they involve subjective document review. The automated messages I receive on the Microsoft Partner portal are generic and do not explain why my submitted documents are being rejected. This makes it impossible to understand what needs to be corrected.
I have navigated the various AI interfaces and managed to open a support ticket. However, this process operates as a "fire and forget" system. Once the ticket is submitted, I lose track of its progress. I cannot access or read any replies (if there are any), nor can I provide further clarifications or additional information. This lack of transparency and interaction is incredibly frustrating.
Therefore, I still request to speak to a human representative who can analyze my case and explain the issues in clear, specific terms, using their own words rather than vague pre-written responses. I need to understand precisely what went wrong with my submission so I can take corrective actions.
To illustrate the difficulty I'm having with the support ticket system, I have attached a screenshot demonstrating that I received the error message "There was a problem retrieving the support request details" when I tried to access my submitted support ticket. This further highlights the inaccessibility of the current support structure.
I remain hopeful that a human interaction will finally resolve this verification hurdle, allowing me to proceed with publishing my application. Thank you for your consideration.