Forum Discussion
Stuck on Employment Verification with no indication of issue or how to fix
Greetings,
We want to add our app to the Microsoft Store, the submission is ready however we cannot submit until the account has been verified.
In the Legal info section we have entered the company details and the process is stuck at Employment Verification. Under rejected there is a clickable "Things to take care" which I assume displays the issues we need to resolve but which on clicking just makes the page jump a bit. It appears there's a javascript error on the page. We have no way to know how to proceed. Has anyone else encountered this? The Partner Center overall seems very buggy. The support requests we have logged generate an error when we try to access them
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- I have the exact same problem. The "Fix Now" button doesn't provide any clue as to why it is rejected. I don't get any information or links to send verfication documentation. My information is exact with no abbreviations, etc. This shouldn't be this difficult. I understand the need for security and the verification process, but there is something wrong with this process Microsoft has implemented. I've spent months on the development of a Maui app and I'm not able to publish to the Microsoft Store. I didn't think this would be the part I'd be hung up on. Please please fix this process so that microsoft apps can play in the same arena as android and iPhone
- JillArmourMicrosoft
Community Manager
Thank you all for being part of the community!
I'm closing comments on this post as the string is getting lengthy. You are free to start a new post in the board.
- Hi I'm facing a similar issue but not getting a straight answer on what info on my profile is not matching the legal docs I've uploaded.
I've submitted a support ticket and after DMing Microsoft support on Twitter they told me to post directly on this thread and tag the community manager. Could I have this escalated somehow, not getting any straight answers from the support? (caseid: 2310130010004357)- JillArmourMicrosoft
ellie_chris dineenjohn I'm finding that most partners experiencing problems getting verified are submitting domain paperwork that has their domain listed differently than what they have registered on their Partner account. Double check that you registered the name EXACTLY, DOWN TO EVERY LETTER as it is on your domain paperwork.
If you update that you will be cleared in a day or so usually.
Can you share your domain registered name and your partner account name via private message? I am not support, but I may be able to spot what is wrong in your paperwork.
- Jill, I have yet to find the word "Domain" used anywhere in the partner center website. Do you think it's possible you're mistaken on the spelling or verbiage in some way?
- Hi - this is also happening to me - I have logged 3 support tickets over the last month and have had no resolution. Any ideas where we can escalate this? Thanks Fiona
MissilentTech I've had a look as I'm facing the same issue, it appears that there is a typerror occuring here something in the actual system on the Microsoft side, thus the page won't appear and the front line techs aren't familar with this.
- Has anyone found a fix? I suppose I could just give up on Microsoft. The majority of my customers are Apple / Android anyway.
- Yep, there seems to be something erroring in the page for some users. I've got the same issue for my verification, and stuck in limbo on this.
