Greetings, We want to add our app to the Microsoft Store, the submission is ready however we cannot submit until the account has been verified. In the Legal info section we have entered the company details and the process is stuck at Employment Verification. Under rejected there is a clickable "Things to take care" which I assume displays the issues we need to resolve but which on clicking just makes the page jump a bit. It appears there's a javascript error on the page. We have no way to know how to proceed. Has anyone else encountered this? The Partner Center overall seems very buggy. The support requests we have logged generate an error when we try to access them

I am getting this error for a week now. Any ideas how to move forward?

JillThis is needlessly complicated and unnecessary. I have been a partner for over 20 years, nothing has changed on my details, it used to be verified until I recently added CSP to my agreements and suddenly had to get re-verified. I have submitted my documents multiple times yet they refuse to tell me what the precise issue is. I just get badly worded auto responses in poor grammar.I really am about ready to just forget the whole thing and cancel my partner agreement. Microsoft seem to have handed off partner verification to a bunch of people who have no idea how to communicate properly and have no interest in maintaining a good relationship with your partners.You can’t even speak to them on the phone they refuse to, I’ve tried speaking to tech support and they just say that partner verification don’t have any phone extensions and won’t discuss things with people on the phone due to data protection, which frankly is ridiculous and just an excuse for their poor support.I can quite happily talk to my bank on the phone or to Inland revenue so why can’t I speak to Partner Verification? What makes them so special??Mark

Yep, there seems to be something erroring in the page for some users. I've got the same issue for my verification, and stuck in limbo on this.

Hi - this is also happening to me - I have logged 3 support tickets over the last month and have had no resolution. Any ideas where we can escalate this? Thanks Fiona

MissilentTech I've had a look as I'm facing the same issue, it appears that there is a typerror occuring here something in the actual system on the Microsoft side, thus the page won't appear and the front line techs aren't familar with this.

Stuck on Employment Verification with no indication of issue or how to fix

VeryGood
Brass Contributor
Sep 20, 2023
Yep, there seems to be something erroring in the page for some users. I've got the same issue for my verification, and stuck in limbo on this.
MissilentTech
Copper Contributor
Sep 21, 2023
Hi - this is also happening to me - I have logged 3 support tickets over the last month and have had no resolution. Any ideas where we can escalate this? Thanks Fiona
- VeryGood
  Brass Contributor
  Sep 24, 2023
  MissilentTech I've had a look as I'm facing the same issue, it appears that there is a typerror occuring here something in the actual system on the Microsoft side, thus the page won't appear and the front line techs aren't familar with this.
  - EvergreenDigitalAssets
    Copper Contributor
    Nov 02, 2023
    VeryGood same issue, seems to be stuck at employment verification. Was expecting an email or something to click to verify. Action notification item just spins and errors out.
ellie_chris
Copper Contributor
Nov 22, 2023
Hi I'm facing a similar issue but not getting a straight answer on what info on my profile is not matching the legal docs I've uploaded.

I've submitted a support ticket and after DMing Microsoft support on Twitter they told me to post directly on this thread and tag the community manager. Could I have this escalated somehow, not getting any straight answers from the support? (caseid: 2310130010004357)
- JillArmourMicrosoft
  Community Manager
  Dec 01, 2023
  ellie_chris dineenjohn I'm finding that most partners experiencing problems getting verified are submitting domain paperwork that has their domain listed differently than what they have registered on their Partner account. Double check that you registered the name EXACTLY, DOWN TO EVERY LETTER as it is on your domain paperwork.
  
  If you update that you will be cleared in a day or so usually.
  
  Can you share your domain registered name and your partner account name via private message? I am not support, but I may be able to spot what is wrong in your paperwork.
  - kylar182
    Brass Contributor
    Dec 01, 2023
    Jill, I have yet to find the word "Domain" used anywhere in the partner center website. Do you think it's possible you're mistaken on the spelling or verbiage in some way?
Doug1535
Copper Contributor
Jul 17, 2024
I have the exact same problem. The "Fix Now" button doesn't provide any clue as to why it is rejected. I don't get any information or links to send verfication documentation. My information is exact with no abbreviations, etc. This shouldn't be this difficult. I understand the need for security and the verification process, but there is something wrong with this process Microsoft has implemented. I've spent months on the development of a Maui app and I'm not able to publish to the Microsoft Store. I didn't think this would be the part I'd be hung up on. Please please fix this process so that microsoft apps can play in the same arena as android and iPhone
- JillArmourMicrosoft
  Community Manager
  Jul 17, 2024
  Thank you all for being part of the community!
  
  I'm closing comments on this post as the string is getting lengthy. You are free to start a new post in the board.

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Stuck on Employment Verification with no indication of issue or how to fix