Forum Discussion
outlook contacts continuously restore themselves
I decided to clean out my contacts in outlook, so I exported them all out to a .csv file and then I deleted all 1,200 of them (100 at a time, because apparently microsoft feels that any higher amount would be bad...).
Then I spent a few hours in excel combining, consolidating and deleting them down into about 600 contacts.
When I went back into outlook and clicked on people, to my surprise all 1,200 of my original contacts were right there again as if I'd done nothing.
I figured that some other device must be restoring (through some normal synching process), so I turned off **REMOVED** computers and phones that I've ever used to access outlook).
Then I deleted all of the contacts once more, this time using the OWA webpage with my local outlook completely closed. Unfortunately, the exact same thing happens.
After repeating that process several more times last night, I shut down my laptop and went to bed. I got up this morning, opened my local outlook app, clicked on people and there were no contacts there at all. For about 5 seconds I was happy, until all 1,200 of them instantly popped right back up like a really bad joke or a dream.
Something either on my computer or (I suspect) on microsoft outlook servers is automatically forcing a complete restore of all my contacts.
Two side notes: 1) I can create/add and delete single contacts and those changes seem to stick, and 2) I can delete all contacts except a single one and that seems to stick, and 3) I can import my cleaned up .csv file containing 600 contacts back into outlook (with only the one single remaining contact in there), it says that all 600 contacts have been successfully imported, and then within minutes - all 1,200 contacts are back right where they were in the beginning.
The truly frustrating part about this issue (and most companies these days), is that IF the customers could possibly **REMOVED** about it so that we can simply continue to make and sell more stuff. It's very sad
3 Replies
- LisaHendricksonIron ContributorFew things for you to work on. I would create a new Outlook profile, a new Outlook profile will create you a new OST file and I'm guessing the Outlook PC based OST might be corrupted or not working great. Keep Outlook open until you only see "connected to Exchange" (no more "updating"). This allows the profile to completely sync and index. Once complete, look at the contacts and see what comes down. Then delete again if they are still there. Empty your deleted items. Leave Outlook open for awhile, 1200 contacts should not take that long to finish updating. If there are still there, then we move to next level troubleshooting. Please update this post and I'll let you know what steps I would take next. Lisa 
- By the way, if you exported your contacts via Classic and plan to upload them to New Outlook, many of the custom fields will not be imported. 
 For example, there is no custom field for Categories in the new Outlook.
 I suggest you export the contacts from both platforms so you can compare the differences.
 #traccreations4e-r25 10/28/2025
- Your post made me laugh. (I laughed at your creative writing and not your situation.) 
 If you are in New Outlook, can you look in the Deleted Contact folder and empty it? I tested both the MS 365 paid subscription and Outlook.com (free account) and did not have any issues. But I only deleted 1 to 2 contacts.
 
 I am going to reach out to a couple of MS people. This sounds like a bug. I would have taken the same approach as you. In the meantime, can you tell me which version of Outlook you are using? Are you an Outlook.com user (free version) or a Microsoft 365 paid subscriber?
 Stay tuned.