Forum Discussion
Meeting series disappeared in organizers calender
Hi,
This is Sean from Geneva Actions team, and I am writing to ask help for an issue with my calendar. A meeting series are disappeared from my calendar and I am the organizer of this meeting series. Is there a way to get it back rather than create a new series? I don't want to deprecate it because our team has many valuable discussions in that channel. Could you give me some suggestions/instructions on how to fix it?
Thank you very much!
Sean
- Sumble23Copper Contributor
Sean_Tong,
I had the same issue and I found a way to fix this problem. First I had someone forward the meeting to me, and then while I did not have the option to accept or decline as I was the organiser, I clicked the button to forward the invite and it just appeared in my calendar. (I didn't have to actually forward it to anyone). If someone is able to send you the meeting series, it's better as the past meetings and future meetings will appear too. I'm not sure how this work, but it did for me, so I hope you have some luck as well.EDIT: I notice this solution makes you appear as an attendee and not the organiser rights to amend or cancel the meeting. It can be fixed by downloading the meeting as an iCalendar (ICS) file, opening it in Notepad (Right click and Open With, selecting Notepad, but don't check the box to always open it in Notepad), and removing your name from the Attendee list. It should still be in the Organiser field, as expected. Save and close the ICS file.
Then, instead of dragging it into Outlook which won't work (it'll open it as a meeting instead, which won't add it to the calendar), you instead have to go to File -> Open/Export -> Import and select the modified ICS file. It'll prompt you to open as a new calendar or use the existing one; choose existing, and it'll pop up in the calendar with you having the organiser rights.
I think it's to do with the fact that clicking Forward adds you to the attendee list despite also being the organiser so the organiser rights are lost when the event is put back in the calendar when you just press Forward.
Kind Regards
Sumble.- CourtneyStahnkeCopper ContributorYES this worked! Thanks 🙂
- RonZhong240Copper Contributor
Thanks to QuietStorm78 and Sumble23 , I asked my colleague to share his calendar with delegate permission or edit permission. Then I can open(add) his calendar in my outlook, to "Copy to My Calendar" under the Actions section. I can see the meetings now, but still without organizer permission.
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So I double click the meeting item in the calendar, and open the File > Save as to save it as a ICS file, open it to remove my names in the attendee list, and import it into outlook with File > Import/Export after that.It may have two meeting series now. I delete the first one which I don't have organizer permission, and keep the imported one.
It works as before now.
- TiffanyC2145Copper ContributorJust chiming in to add our organization and three others that I know of are having the same issue. We were also hoping it would clear up with the EX800425 fix but our users are still reporting the problem. In fact, more of them are reporting it this week.
I have them working in OWA right now for calendar management but it is not sustainable.
I can confirm we have this problem with at least two builds. And I can confirm this really kicked off for us about three weeks ago.
- grandview12Copper ContributorI have the same problem with the new version of Outlook, where meetings randomly disappear from the main Calendar window on my desktop, although they are still present on my mobile and tablets. Microsoft should correct this major bug quickly, as it is causing serious time management issues.
- RouuuCopper ContributorEncountered same issue and it's a recurring meeting for large group of ppl. I tried all the above and still did not work.
Even go to the meeting option setting to add "co-organizer", hoping that co-organizer may be able to cancel the meeting while it still does not work.
Really hope this can be fixed soon... - NikolinoDEGold Contributor
Here are some general troubleshooting steps you can try:
- Refresh your calendar: Sometimes, the disappearance of a meeting series can be due to a temporary synchronization issue. Try refreshing your calendar by closing and reopening it or by syncing it manually to see if the series reappears.
- Check your deleted items: It's possible that the meeting series was accidentally deleted. Look for the meeting series in your deleted items or trash folder. If you find it there, you can restore it to your calendar.
- Search for the meeting series: Use the search functionality in your calendar application to look for the specific meeting series. Enter relevant keywords or the names of participants to narrow down the search. It's possible that the meeting series got moved to a different location within your calendar.
- Check other devices and platforms: If you access your calendar from multiple devices or platforms, such as a smartphone, tablet, or web browser, verify if the meeting series is visible on any of these other platforms. It's possible that it's still present on one of them.
- Contact your IT support: If you're using an organization-wide calendar system, such as Microsoft Outlook within an enterprise, reach out to your IT support team. They may be able to assist you in recovering the missing meeting series or provide further guidance.
- Restore from a backup: If you or your organization regularly back up your calendars, there may be a chance to restore the missing meeting series from a backup. Consult your IT support or system administrator for assistance with this process.
Remember to inform your team members about the issue, so they are aware of the potential loss and can help in finding a solution. Additionally, consider creating a new meeting series or scheduling individual meetings to ensure that your team's discussions can continue even if the original series cannot be recovered.
- Morten_HPCopper Contributor
These are not really addressing the problem. It is a recurring problem, where the meeting the organizer has created is missing only from organizer's meeting. The metting is not deleted, it is still active in participants' calendars, and room resources locked. And the invite in sent folder, but impossible for organizer to accept to get it into calender, since he/she is the organizer. There does seem to be a "bug" somewhere. The meting is gone on all devices and types of devices. So seems like an Exhchange bug.
- FredBeansCopper Contributor
Totally agree with Morten_HP . I have the same issue and meeting is not visible in my calendar but it is in all attendee's calendar. I cannot edit or delete it and I cannot see it on any platform. It is an reoccurring meeting so it is really annoying I cannot just delete and rebook it. Please help!
- InveteratCopper Contributor
We have a large number of cases where meetings disappear from the atendee's calendar when they accept the meeting and organizer meetings disappear after they send the invitation.
Workaround is accepting the meeting from OWA. No clear solution to recover the organizer meeting, in some cases it helped to have one of the atendees forward the meeting back to the organizer.
This on top of the meeting conflict issue, it's a nightmare.
- Oliver_KrageBrass ContributorWhat update channel and build are you running?
We see some of the same issues in our enviroment.
- CannedAirCopper Contributor
We have a case open with M$ support. We were able to do extensive logging and repeat the issue several times for them to have data and a lead to follow. The Outlook team deemed it an Exchange Online issue. The Exchange team hasn't responded yet.
Issue: Organizer creates or modifies a meeting and sends it. It gets deleted from the organizer's calendar (immediately), or sometimes from the attendee's calendar.
We have ruled out anything we can do with Outlook. Update, rebuild OST, new Outlook profile, etc.
There is a way to put it back in the Calendar, but nothing to prevent it... SOOOO AGRIVATING!!!
From MS:
Outlook debug team has analyzed the data collected from Ryan’s PC. Their analysis confirms my initial analysis of the data, we need to understand why the server is throwing this error on frame 922 when “Test13” gets created by Outlook.
- danner2295Copper Contributor
We have pretty much the same problem in Outlook and have activated the Outlook Cache Mode due to the Citrix WEM requirement. Have you activated this too?
Thanks!
Regards, Marko
- CannedAirCopper Contributor
Here is a PIA procedure to get the meeting back into the Organizers Calendar. It is not a fix.
- Find the missing meeting from someone internal. It doesn’t have to be the Organizer, but if it is, it hopefully is still in their Delete or Sent folder.
- Forward the meeting to yourself WITHOUT NOTIFICATIONS/ALERTS/UPDATES
- Tentatively accept the meeting, again WITHOUT NOTIFICATIONS/ALERTS/UPDATES
- Open Outlook and navigate to the Calendar view.
- Find the Meeting you want to export.
- Double-click the Meeting to open it.
- Go to the "File" Menu: In the meeting window, click on "File" in the top left corner.
- Save As: Choose "Save As" from the menu options.
- Select File Type: In the Save As dialog box, select "iCalendar Format (*.ics)" from the "Save as type" dropdown menu.
- Save the File: Choose the location where you want to save the ICS file, give it a name, and click "Save".
- Open the ICS file in notepad (or some Editor) so we can make a modification. Change the following text:
- Find and Replace - METHOD:REQUEST to METHOD:PUBLISH
- Save the modified ICS file.
- Copy/Transfer the file to the person missing the meeting.
- Double-click the ICS file on the user’s computer.
- Accept the Warning message if one appears.
- Close the appointment window WITHOUT Accepting or Tentative Response.
- Outlook will ask if you want to Save, say YES.
- InveteratCopper ContributorThanks so much, this helped a lot, but we have so many that it's not feasable to help everyone restore their meetings, as our users are not technical.
- FabianM1400Copper ContributorWe still having the same issue, calender items are disapearing randomly. We have find out that they are moved to the deleted items and local failures folder. We have checked: Outlook rules, delegated permissions, retention policy's, rebuild OST's, antivirus and check audit logging.
Our first thought was that it had to do with issue EX800425, but this seems to be a different problem.- InveteratCopper ContributorStill ongoing for us as well for 2 separate organizations for over a month now.
The meeting objects are basically not disappearing, they just never get created in the first place. We can see that from Get-CalendarDiagnosticObjects
There are two scenarios: When the users accept a meeting and when the user sends a meeting (organizer meeting disappears).
We can reproduce the behavior when accepting by having the Organizer forward the meeting to the attendee again, when the attendee accepts it keeps disappearing.
When Outlook syncs the operations on the Meeting object it doesn’t send the creation event of the accepted meeting and just removes the tentative one. Sometimes it even sends an Accepted notification to the Organizer, not always.
Accepting from OWA, Mobile Outlook or with Outlook in Online Mode makes the meeting stick, I presume because of the direct integration with the server instead of Syncing the cache.
We cannot reproduce the Organizer behavior on demand. Instructions we got here helped restore some of the most critical meetings.
Microsoft Premier case is open for 3 weeks, but they still refuse to admit that it’s a bug, asking us to make videos and collecting sara logs repeatedly with slight variations.
Our hope that the EX800425 would fix this was also shattered.
Outlook (Version 2404 Build 16.0.17531.20190) 64-bit Monthly Enterprise Channel
In the other Org we are on the latest outlook release.- ERojas335Copper Contributor
Inveterat Our Microsoft case about the exact same problem has been opened for 9 weeks by now and no updates from Microsoft so far, they keep saying they are not aware of more organizations having the same problem. It's so frustrating, we have the whole company affected.
Using the new Outlook helps with the problem but it adds others like no access to shared mailboxes form the app and no integration with some of the Add-ins we use, along with the users not liking the new Outlook interface.
- thogan10Copper ContributorMy users are having the same issue, a fix I've found
-Uninstall O365 Office Suite
-Delete the contents of Registry Key: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Profiles
-Delete the Contents of: C:\Users\%username%\AppData\Local\Microsoft\Outlook
-Reinstall O365 suite
-Optional
Uninstall Teams Meeting Add-In if Teams integration fails for whatever reason
-Restart Teams and Outlook, Wait for Sync
I've attempted just repairing the install, leaving the install as is, running the internal update but the only thing that seems to work is the uninstall which turns in to a time sink.- TiffanyC2145Copper Contributor
Thank you! I'll give the nuclear uninstall a try on one of my users and see if I have the same good result.
I'm currently "working" with Microsoft support which is just as fun as everyone knows it is.
We're currently at the step where they ask for a useless Teams meeting with one of my users.
- Roland_TaschlerCopper Contributor
We have the same issue on different customers. For every customer there is a subset of about 15% of the users affected. Only Workaround for us was to work in Online Mode. The issues we are seeing are not only Meetings but also simple Calendar Appointments. We have created 6 Appointments the same day. 2 of them get synched to the mailbox and are visible on mobile phone and outook on the web. The remaining 4 appointments disappear and ends up in the local Failures Folder of Synchronization issues. The same also we saw, when users move a mail from their personal inbox to a shared mailbox. The email disappears from the in box, never shows up in the shared mailbox, and again the mail can be found in Local Failures. Next issue. when we Delete mails in the inbox, sometimes they still show up in outlook on the web and the mobile phone as unread. Basically outlook Client does not sync with Mailbox. We discovered also unplugging and replugging the network cable solves the issue for maybe a few hours to 2 days. we tried to create new OST File, new Outlook Profile, New Windows Profile several times, all with no effect. We also tried to disable antivirus software, disable outlook Add-ins, no changes. Also after a reboot the issue persist. Anyone else experiencing this Issues in Outlook Desktop app with chache mode?
- InveteratCopper Contributor
@RRoland_Taschleralso also drafts disappearing while the user is working on the draft?
- Roland_TaschlerCopper Contributor
Yes. when we save a email to Drafts we saw also disappearing the email and it ends up in the local Failures Folder
- TiffanyC2145Copper Contributor
Roland_Taschler For us it's cached and online in the Outlook client. I have my users managing their calendars via OWA.
- Roland_TaschlerCopper ContributorWe expierience the Sync issues only from Desktop App to Cloud. if we create a new mail in the Web app or a new appointment in the web app, the sync to the desktop app works always. Some users need to press Update Folders or Send Receive all Folders, to see the new emails and appointments on the Desktop App.