Forum Discussion
Sean_Tong
Microsoft
May 16, 2023Meeting series disappeared in organizers calender
Hi,
This is Sean from Geneva Actions team, and I am writing to ask help for an issue with my calendar. A meeting series are disappeared from my calendar and I am the organizer of this meeting s...
Harvey_S1890
Aug 01, 2024Copper Contributor
Hi,
This is Harvey. We are experiencing a similar issue with Outlook. The client has to switch to the new Outlook to accept meetings. However, the new Outlook does not support shared contacts or PST file attachments. Additionally, users are facing issues where accepted invites and saved drafts disappear. There is no permanent fix yet, so we need assistance.
Thanks,
Harvey
This is Harvey. We are experiencing a similar issue with Outlook. The client has to switch to the new Outlook to accept meetings. However, the new Outlook does not support shared contacts or PST file attachments. Additionally, users are facing issues where accepted invites and saved drafts disappear. There is no permanent fix yet, so we need assistance.
Thanks,
Harvey
Jeff_Crowe
Aug 01, 2024Copper Contributor
Microsoft won't easily tell you this, but you may be able to find those disappearing drafts. Look under the Folders icon in Outlook > Sync Issues > Local Failures. I've had a lot of users in our org experience drafts disappearing and we're finding that most of the missing drafts are in that folder. Seems to be a problem when the draft attempts to sync. But it seems they're getting moved to that folder instead of drafts.
- Roland_TaschlerAug 02, 2024Copper ContributorWhat we discovered from our tests and researching in the web. Everything what you create on the local Outlook Desktop App and for what Reason ever cannot be synched to the mailbox, ends up in the local Failures subfolder of the synchronization Issues folder. Most information you find on this issue regards a corrupt OST File. but it is not the case in our problem as we tried to recreate the OST file more times the same day. also recreating a new outlook profile with a new ost file the issue remains.
- Jeff_CroweAug 02, 2024Copper Contributor
Roland_Taschler Exactly! Their answers are always recreate the profile, delete or repair the ost file, but none of that resolves the issue. They need to fix the app or whatever is causing the sync failures