Forum Discussion
MicrosoftMeeting series disappeared in organizers calender
We have the same issue on different customers. For every customer there is a subset of about 15% of the users affected. Only Workaround for us was to work in Online Mode. The issues we are seeing are not only Meetings but also simple Calendar Appointments. We have created 6 Appointments the same day. 2 of them get synched to the mailbox and are visible on mobile phone and outook on the web. The remaining 4 appointments disappear and ends up in the local Failures Folder of Synchronization issues. The same also we saw, when users move a mail from their personal inbox to a shared mailbox. The email disappears from the in box, never shows up in the shared mailbox, and again the mail can be found in Local Failures. Next issue. when we Delete mails in the inbox, sometimes they still show up in outlook on the web and the mobile phone as unread. Basically outlook Client does not sync with Mailbox. We discovered also unplugging and replugging the network cable solves the issue for maybe a few hours to 2 days. we tried to create new OST File, new Outlook Profile, New Windows Profile several times, all with no effect. We also tried to disable antivirus software, disable outlook Add-ins, no changes. Also after a reboot the issue persist. Anyone else experiencing this Issues in Outlook Desktop app with chache mode?
Roland_Taschler For us it's cached and online in the Outlook client. I have my users managing their calendars via OWA.
- We expierience the Sync issues only from Desktop App to Cloud. if we create a new mail in the Web app or a new appointment in the web app, the sync to the desktop app works always. Some users need to press Update Folders or Send Receive all Folders, to see the new emails and appointments on the Desktop App.
- Yes, that's what we're seeing as well. It's only if the event is created in the Outlook client. If they created it in OWA - no problems. But having users manage two different systems, with OWA having way less functionality than the desktop client, is absolutely ridiculous.
- I perfectly agree. did you try the trick with unplugging the network cable and replugging. We could see, that this was working immediatly. while befor when creating 6 test appointments in calender every time 2 remained and 4 dissappeared, after unplugging and replugging the network cable, it worked for some time. (from 2 hours to 2 days).