Forum Discussion
Sean_Tong
Microsoft
May 16, 2023Meeting series disappeared in organizers calender
Hi,
This is Sean from Geneva Actions team, and I am writing to ask help for an issue with my calendar. A meeting series are disappeared from my calendar and I am the organizer of this meeting s...
Roland_Taschler
Jul 29, 2024Copper Contributor
We have the same issue on different customers. For every customer there is a subset of about 15% of the users affected. Only Workaround for us was to work in Online Mode. The issues we are seeing are not only Meetings but also simple Calendar Appointments. We have created 6 Appointments the same day. 2 of them get synched to the mailbox and are visible on mobile phone and outook on the web. The remaining 4 appointments disappear and ends up in the local Failures Folder of Synchronization issues. The same also we saw, when users move a mail from their personal inbox to a shared mailbox. The email disappears from the in box, never shows up in the shared mailbox, and again the mail can be found in Local Failures. Next issue. when we Delete mails in the inbox, sometimes they still show up in outlook on the web and the mobile phone as unread. Basically outlook Client does not sync with Mailbox. We discovered also unplugging and replugging the network cable solves the issue for maybe a few hours to 2 days. we tried to create new OST File, new Outlook Profile, New Windows Profile several times, all with no effect. We also tried to disable antivirus software, disable outlook Add-ins, no changes. Also after a reboot the issue persist. Anyone else experiencing this Issues in Outlook Desktop app with chache mode?
- TiffanyC2145Jul 29, 2024Copper Contributor
Roland_Taschler For us it's cached and online in the Outlook client. I have my users managing their calendars via OWA.
- Roland_TaschlerJul 30, 2024Copper ContributorWe expierience the Sync issues only from Desktop App to Cloud. if we create a new mail in the Web app or a new appointment in the web app, the sync to the desktop app works always. Some users need to press Update Folders or Send Receive all Folders, to see the new emails and appointments on the Desktop App.
- TiffanyC2145Jul 30, 2024Copper ContributorYes, that's what we're seeing as well. It's only if the event is created in the Outlook client. If they created it in OWA - no problems. But having users manage two different systems, with OWA having way less functionality than the desktop client, is absolutely ridiculous.
- InveteratJul 29, 2024Copper Contributor
@RRoland_Taschleralso also drafts disappearing while the user is working on the draft?
- Roland_TaschlerJul 30, 2024Copper Contributor
Yes. when we save a email to Drafts we saw also disappearing the email and it ends up in the local Failures Folder