Forum Discussion

Tormod Solem Slupphaug's avatar
Tormod Solem Slupphaug
Iron Contributor
Jan 28, 2021

OneDrive taking a long time to find and sync changes

Hi,

 

Our company's OneDrive seem to take way too long to sync files back and forth to our Sharepoint Document Library. E.g. when creating a new file or folder it just sits at "Looking for changes" for about 30-60 seconds or more before anything happens. The upload/download speeds seems ok though, it's just very slow to identify changes made to the document library.

 

The full library consists of about 40.000 files at a size of 40 GB. However, we have the same problem for the personal OneDrive folders as well, which often contains close to nothing. The default setting for all our employees is to access files through the cloud (not enabling a local sync of the entire library). Except for automatically cached docs and perhaps a very few selected folders.


The slow sync is in turn often creating worse sync issues when opening and starting to edit, before the first copy has been created in the cloud.

 

Is this just what I should expect from Microsoft, or does anyone know how to improve this?

  • Tormod Solem Slupphaug's avatar
    Tormod Solem Slupphaug
    Feb 03, 2021

    Created a support ticket with Microsoft today. We were unable to locate any errors, and support eventually confirmed that the sync times can vary a lot from customer to customer. This all comes down to connectivity issues within the OneDrive desktop client itself.

     

    Unfortunately 30-60 seconds wait before uploading local changes to the cloud, isn't out of the ordinary for many customers, and there was nothing support could do about this situation.

     

     

  • PeterV385's avatar
    PeterV385
    Copper Contributor
    The sync issues are still here! Some changes take more than 5 Minutes, or even they are not synced until the sync client is paused and resumed. We lost a bunch of document-Edits, have people working on the wrong files or working on previously renamed files.
    So the issue is still there and MS should contiue investigating it.
    As long as the sync client shows no error message, the customer must have a total guarantee that it is perfectly working.
    I could not find a list from Microsoft for AV-Software or firewalls that causes trouble with OneDrive, so i assume all AV are compatible and will not investigate on that.
    • mirthrock's avatar
      mirthrock
      Brass Contributor

      PeterV385 I have the same issue.  I'm not sure if this has anything to do with it, but we also run Trend Micro Worry-Free Business Antivirus.  I plan to run some tests with some Windows Defender subscriptions to see if the performance is any better.  In the meantime, if you find a solution, please post it back here.

  • HeatherY711's avatar
    HeatherY711
    Copper Contributor

    Tormod Solem Slupphaug We just integrated Sharepoint about a week ago. We are having the same problems. Our IT department does not believe we could possibly have over 8000 files open in one day in our office. But we are a construction firm and have lots of drawing files and other documents open constantly for review, mark ups and changes. IT keeps thinking something is "hung up" but overnight ,everything gets caught up and we begin the next day with the same issues and it just gets worse as the day goes on as people are working. I have items that have been syncing for 23 hours now. 😞

    I did find one of the syncing errors was from old versions of excel files. anything old out there 97-20003 excel that has been resaved as .xlsx seems to help fix some problem issues. 

    • Dnewall's avatar
      Dnewall
      Copper Contributor

      It is not just you. 

       

      We also use Sharepoint, and PC users sync it with their Onedrive app. 

       

      I will change a document, and tell a worker 5 min later to open it and carry on, only to find my Onedrive is still looking for changes, and has not synced it yet, even though it may be 1 small file. So I have to wait another 5 min. 

       

      And it is not Antivirus. I'm also having this issue on a freshly formatted laptop with Windows 11, and I have not had time to put our antivirus on yet. The small file in windows explorer still shows pending upload, after the first 5 min until done. 

      • zotric's avatar
        zotric
        Brass Contributor

        Dnewall It may be worth swiching off the Windows Search indexing service everywhere to see if that helps. There is no guarantee that this will be free of unwanted side effects.

        Indexing may be a cause of the occasional frustrating pauses when using File Explorer and, I've just realised, might be a factor for OneDrive syncing too. So far I have not had any definitive results from a brief suspension of Windows Search but I plan more testing which I'll report as and when.

  • Tormod Solem Slupphaug 

     

    This is unusual for such a small set of files. To compare I run sync of multiple OneDrive accounts, plus sync to SharePoint, plus DropBox and other services with a total of at least 5TB of files and have no perf issues.

     

    Also, if your employees are accessing the files exclusively through the cloud, it's not really a normal sync scenario - they're basically just opening and closing files from a remote server.

     

    Look for other factors that may be common to your company's setup.

     

    1. Does this problem arise when your device is on another network (e.g. at home)

    2. Are you running anti-virus software or system services that may be adding additional layers

    • Tormod Solem Slupphaug's avatar
      Tormod Solem Slupphaug
      Iron Contributor

      Deleted Thanks for the feedback. Let me clarify a few details I forgot: all employees are using the OneDrive desktop sync client to access files, so I just meant that the files and folders aren't normally tagged as "Always keep on this device".

       

      If I access the files and folders through OneDrive on the web, it looks like changes happen instantaneously. 

       

      1. Problem seem to be the same regardless of location (home vs the office).
      2. Yes, we are running Trend Micro OfficeScan Antivirus. Don't know if that slows down anything, but could be checked.
      • Deleted's avatar
        Deleted

        Tormod Solem Slupphaug I would check the A/V situation first. When I was an Office MVP many moons ago, at least 90% of Office performance issues were due to AntiVirus software, especially Office plugins. I don't think that has changed much over the years. 

         

        Best to isolate the problem and see how access is from a different environment.

  • brandyballoon's avatar
    brandyballoon
    Copper Contributor
    "Is this just what I should expect from Microsoft"
    Yes. OneDrive has lots of sync issues and support will always try to spin it like it's your fault. There are better solutions out there as far as actual syncing is concerned, but the advantage OneDrive has over all the others is the seamless integration with other Microsoft apps. This integration is possibly the source of the issues, because perhaps they're trying to do too much and introducing bugs. Microsoft has a long history of releasing horribly buggy software.
  • Fabe702's avatar
    Fabe702
    Brass Contributor

    Microsoft support is of no useful help, it's not their support's fault, it's a problem coming from much higher up the ranks. We are no longer offering SharePoint/Onedrive as a solution because well, it's not a dependable solution whatsoever. We have had great success with Egnyte. Tormod Solem Slupphaug 

Resources