Forum Discussion
OneDrive taking a long time to find and sync changes
Created a support ticket with Microsoft today. We were unable to locate any errors, and support eventually confirmed that the sync times can vary a lot from customer to customer. This all comes down to connectivity issues within the OneDrive desktop client itself.
Unfortunately 30-60 seconds wait before uploading local changes to the cloud, isn't out of the ordinary for many customers, and there was nothing support could do about this situation.
Tormod Solem Slupphaug We just integrated Sharepoint about a week ago. We are having the same problems. Our IT department does not believe we could possibly have over 8000 files open in one day in our office. But we are a construction firm and have lots of drawing files and other documents open constantly for review, mark ups and changes. IT keeps thinking something is "hung up" but overnight ,everything gets caught up and we begin the next day with the same issues and it just gets worse as the day goes on as people are working. I have items that have been syncing for 23 hours now. 😞
I did find one of the syncing errors was from old versions of excel files. anything old out there 97-20003 excel that has been resaved as .xlsx seems to help fix some problem issues.
It is not just you.
We also use Sharepoint, and PC users sync it with their Onedrive app.
I will change a document, and tell a worker 5 min later to open it and carry on, only to find my Onedrive is still looking for changes, and has not synced it yet, even though it may be 1 small file. So I have to wait another 5 min.
And it is not Antivirus. I'm also having this issue on a freshly formatted laptop with Windows 11, and I have not had time to put our antivirus on yet. The small file in windows explorer still shows pending upload, after the first 5 min until done.
Dnewall It may be worth swiching off the Windows Search indexing service everywhere to see if that helps. There is no guarantee that this will be free of unwanted side effects.
Indexing may be a cause of the occasional frustrating pauses when using File Explorer and, I've just realised, might be a factor for OneDrive syncing too. So far I have not had any definitive results from a brief suspension of Windows Search but I plan more testing which I'll report as and when.
