Forum Discussion

Iron Contributor

Jan 28, 2021

Solved

OneDrive taking a long time to find and sync changes

Hi, Our company's OneDrive seem to take way too long to sync files back and forth to our Sharepoint Document Library. E.g. when creating a new file or folder it just sits at "Looking for changes"...

OneDrive for Business

Sync

Tormod Solem Slupphaug
Feb 03, 2021
Created a support ticket with Microsoft today. We were unable to locate any errors, and support eventually confirmed that the sync times can vary a lot from customer to customer. This all comes down to connectivity issues within the OneDrive desktop client itself.

Unfortunately 30-60 seconds wait before uploading local changes to the cloud, isn't out of the ordinary for many customers, and there was nothing support could do about this situation.

PeterV385

Copper Contributor

Jul 07, 2022

The sync issues are still here! Some changes take more than 5 Minutes, or even they are not synced until the sync client is paused and resumed. We lost a bunch of document-Edits, have people working on the wrong files or working on previously renamed files.
So the issue is still there and MS should contiue investigating it.
As long as the sync client shows no error message, the customer must have a total guarantee that it is perfectly working.
I could not find a list from Microsoft for AV-Software or firewalls that causes trouble with OneDrive, so i assume all AV are compatible and will not investigate on that.

mirthrock

Brass Contributor

Dec 02, 2022

PeterV385 I have the same issue. I'm not sure if this has anything to do with it, but we also run Trend Micro Worry-Free Business Antivirus. I plan to run some tests with some Windows Defender subscriptions to see if the performance is any better. In the meantime, if you find a solution, please post it back here.