Forum Discussion
Issue with accessing personal vault on OneDrive app post restart
When I opened my onedrive mobile app today the app pushed a message saying that a restart was required. I restarted the app and it told me to set up my personal vault. I've been using my personal vault for several years now so no set up was required.
When I logged into my personal vault, all of the files within it were missing.
They're available on the online version of onedrive but not in the app version.
There's nothing in the recycling bin and there's no recent activity to suggest mass movement/deletion of files.
I've restarted the app multiple times, tried with and without wifi, and have tried on different devices - all are showing an empty vault.
Has anyone had this problem? Is this a syncing issue or a bug with the new app?
19 Replies
Sign out from your onedrive app on android. Clear data + cache. Sign in Onedrive again. Tap on Personal vault, it will ask you to create a 6 digit security pin, now here is the trick. The new pin you create should match your phone's pin. There you go, all your vault files will reappear and be in sync.
To resolve issues with the OneDrive Personal Vault on your Android phone, try these steps: Clear Data and Cache: Go to your phone's Settings > Apps > OneDrive > Storage, then clear both data and cache. Uninstall and Update: Uninstall OneDrive via your phone's Settings or Play Store. Note: It may not fully uninstall but may show an "Update" option instead. Tap "Update" to reinstall the latest version.Re-login and Setup: Open OneDrive, sign in with your account, set up the Personal Vault, and you should have access.This process worked for me after some trial and error.
Logout and relogin, then reactivate the Personal Vault solve the bugged vault for me.
Same here.. this is too frustrating.. Any solutions yet?
I've resolved logging-out from Onedrive and logging-in again
Lol. Worked for me. I just logged out the app and logged in again. Thank you :)
I started having the same issue on my Samsung S25 phone. What worked for me was to disable the OneDrive app. That essentially uninstalls the update and reverts it back to the old version which works just fine. It will make you set up the Personal Vault again, but once you do and it refreshes, all your files show up again and they can be opened and viewed normally. I disabled the automatic update so that it doesn't reinstall this faulty patch and will re-enable that setting once I know this has been fixed by Microsoft.
Just started having a similar issue. I can see my files in the vault just fine, on PC, in a browser, and in the Andoird app. However, in the Android app, I can't open any of the files. I get tis error message: "We can't open the file. Might have been moved or deleted, or you might now have permission to edit it."
The files have neither been moved nor deleted, and I am fully authenticated to access anything in the app.Same on Android. Come on MS sort this out.
Just received the following from MS regarding accessing the Personal Vault on Android.
"We have carefully reviewed your concern regarding the OneDrive vault files not accessible o android. We appreciate your feedback and your effort in bringing this issue to our attention. Regrettably, we must inform you that this is a known issue that our Engineering team has acknowledged. They are currently investigating the matter and are actively working towards a resolution. This issue is a priority in our development pipeline, and we are committed to resolving it promptly.
We extend our gratitude for your assistance in identifying this issue. We encourage you to continue checking for app updates as we anticipate releasing a fix in the near future. Please note that we do not have a specific ETA (Estimated Time of Arrival) at this time as we are still in the process of developing the solution."
Same problem with IOS APP…..unbelivable!
same problem starting today, anyone find a solution?
Me too - anyone know what is happening with this one?
