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bnskeel's avatar
bnskeel
Copper Contributor
Feb 10, 2025

Issue with accessing personal vault on OneDrive app post restart

When I opened my onedrive mobile app today the app pushed a message saying that a restart was required. I restarted the app and it told me to set up my personal vault. I've been using my personal vau...
files
onedrive
private vault
Sync
Vault
Roblevelo's avatar
Roblevelo
Copper Contributor
Mar 29, 2025

Same on Android. Come on MS sort this out.

Roblevelo's avatar
Roblevelo
Copper Contributor
Apr 19, 2025

Just received the following from MS regarding accessing the Personal Vault on Android.

"We have carefully reviewed your concern regarding the OneDrive vault files not accessible o android. We appreciate your feedback and your effort in bringing this issue to our attention. Regrettably, we must inform you that this is a known issue that our Engineering team has acknowledged. They are currently investigating the matter and are actively working towards a resolution. This issue is a priority in our development pipeline, and we are committed to resolving it promptly.

We extend our gratitude for your assistance in identifying this issue. We encourage you to continue checking for app updates as we anticipate releasing a fix in the near future. Please note that we do not have a specific ETA (Estimated Time of Arrival) at this time as we are still in the process of developing the solution."

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