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neilav
Copper Contributor
Mar 21, 2025

Add Shortcut to Files fails

My wife and I have a family Office 365 subscription.

I have shared a folder with her with permissions to edit. She gets the email confirming this and can open the link and see the files in the folder. When she clicks "Add shortcut to My files" she gets a message "1 shortcut wasn't added".

This happens using Onedrive web (through Edge) and on the Onedrive app on her iPhone.

On the iPhone she hit "Add Shortcut to Files" and it says "By addding "Folder Name" to your OneDrive, you can sync it on your computers with other OneDrive files". When she clicks OK it says "Adding" and then comes up with a message "Something went wrong".

Any ideas?

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