Forum Discussion
Webcam stops working in teams desktop app only (version: 1.3.00.19173)
im about to need to use teams for work but the desktop app wont let my webcam work.
The issue is only in the desktop app. it works with any other app and in the teams web version.
Tried every possible fix and nothing worked.
The od part is that if i go in the settings - devices - it will show the webcam.
when i do a test call or i go in say calendar and start a meeting it will not detect webcam and if i return to settings at that point it will have disappeared in the settings and simply not find any camera.
It will also start working if i turn off the permission for it and back on but will disappear as soon as i try to do a test call or enter a meeting.
entered settings
Test call attempt
camera not detected
camera gone from settings
- Curious to know whether you got to the bottom of this?
My wife is having the same problems - even tried with different work laptops.
The trouble she also has is that she can’t see anyone else’s video, or share screen content.
I feel like it’s a firewall / port forwarding issue - and her IT keeps telling her it’s our home network...even though I have no issues - and it worked prior to her company changing IT providers.- Nope no fix.
For your screen sharing issues and not see video i would reset the connection of your router. Unplug it for 3min then reconnect laptop once router is redooted. (Also disconnect laptop from network and reconnect it.)- Thanks.
Much like yourself - I ticked the basic troubleshooting 1.0.1 stuff off a long time ago.
Yes I have a similar issue with a laptop user, integrated and USB camera do not work on Teams, we will test on Edge and Chrome, this is not a user profile issue since another account logged in and same problem, GPO discarded since camera works on WebEx, Skype and Zoom without any issues, it´s a 1909 build. BIOS and drivers were updated as well as first step.
Cheers.
- Hi Weaselogic
Seems bizarre. Try
1.) Updating the client. I don't think 1.3.00.19173 is the latest version. Try again
2.) If this doesn't work, log out of Teams, clear the cache (https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/) and log back in again
Let me know if any of those two things resolve it
Best, Chrisunfortunately it did not work. ChrisHoardMVP
seemed like it wanted to work during first test call but no image appears even though it said webcam was on.
When i tried a second test call it started doing the same issue has before.
- I also clicked on check for updates but nothing changes as for the version #
