Forum Discussion
Weaselogic
Aug 08, 2020Copper Contributor
Webcam stops working in teams desktop app only (version: 1.3.00.19173)
im about to need to use teams for work but the desktop app wont let my webcam work. The issue is only in the desktop app. it works with any other app and in the teams web version. Tried every possi...
A-K3115
Feb 08, 2021Copper Contributor
Curious to know whether you got to the bottom of this?
My wife is having the same problems - even tried with different work laptops.
The trouble she also has is that she can’t see anyone else’s video, or share screen content.
I feel like it’s a firewall / port forwarding issue - and her IT keeps telling her it’s our home network...even though I have no issues - and it worked prior to her company changing IT providers.
My wife is having the same problems - even tried with different work laptops.
The trouble she also has is that she can’t see anyone else’s video, or share screen content.
I feel like it’s a firewall / port forwarding issue - and her IT keeps telling her it’s our home network...even though I have no issues - and it worked prior to her company changing IT providers.
Weaselogic
Feb 08, 2021Copper Contributor
Nope no fix.
For your screen sharing issues and not see video i would reset the connection of your router. Unplug it for 3min then reconnect laptop once router is redooted. (Also disconnect laptop from network and reconnect it.)
For your screen sharing issues and not see video i would reset the connection of your router. Unplug it for 3min then reconnect laptop once router is redooted. (Also disconnect laptop from network and reconnect it.)
- A-K3115Feb 08, 2021Copper ContributorThanks.
Much like yourself - I ticked the basic troubleshooting 1.0.1 stuff off a long time ago.