Forum Discussion
Video not working when initiating a call
If I initiate a video call with a user, I cannot see their video. They can see mine, and I can see myself. If I click on another part of the app (e.g. Activity or Teams) and their video shrinks to the top left, I can see their video and/or screen if they're sharing it.
If the user calls me, I can see their video and/or screen.
OS: macOS Catalina 10.15.5
Teams: 1.3.00.15561
- ThereseSolimeno
Microsoft
Hello pmoffe This video has some troubleshooting suggestions: https://www.bing.com/videos/search?q=Can%27t+see+video+in+Teams&view=detail&mid=8A229AC9918C7C1B72818A229AC9918C7C1B7281&FORM=VIRE
If this doesn't work, you can go to answers.microsoft.com for technical support.
ThereseSolimeno thanks, but my camera works and the end user can see me. It's only when calling someone that I can't see them in the "main, big window." If I click on something else in Teams so their video goes small, I can see them. If I click back into the video window to bring them back into focus, I can't see their video again.
- ThereseSolimeno
I see. Well, if other members of the community don't respond with troubleshooting suggestions, I suggest answers.microsoft.com
pmoffe I am experiencing exactly the same thing.
When someone else initiates the call, there are zero issues.
Same systems/versions:
OS: macOS Catalina 10.15.5
Teams: 1.3.00.15561
Exact same issue here.
- I'm having the same issue. Started happening after one of the updates in April/May this year (2020). If I call someone, I never see their video, but they can see me. If the other person calls me, everything's fine. I can see all other videos in meetings with more participants.
If I set up a meeting with another person and we use that instead, everything's also fine.
This only affects direct 1-1 calls initiated from a chat.
I'm using the desktop client on Mac (both Mac OS and Teams client running latest versions). - Exact same issue. Same OS, same Teams version.
We are several to have the issue at our office.
OS: macOS Catalina 10.15.5
Teams: 1.3.00.15561 Same issue
Intermittently, when I initiate a video call, I do not receive the other participants video or screen share
if I receive the call, this all works
OS: macOS Catalina 10.15.5 and macOS 10.14.6
Teams: 1.3.00.15561
Web client version (tested using Chrome) works fine when initiating a call
For what it's worth, I updated my client to 1.3.00.18164 today and made a video call. It worked as expected. I'll update this thread if something changes.
pmoffe I am also having the same problem of not being able to initiate a video call using Teams.
I can join video calls with out a problem, people can initiate a video call with me and I can join video calls without a problem. But when I try to initiate a video call, the video prompt rings and rings, but no one can answer the video call. (And yes, my Camera is connected to Teams in Preferences)
I'n on am iMac desktop/ Big Sur: macOS 11.4 (20F71) with the latest version of Teams (Microsoft Teams Version 1.4.00.16263. It was last updated on 6/26/21.)
Anyone have any insight into a possible fix for this?
Thanks in advance!
