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pmoffe's avatar
pmoffe
Copper Contributor
Jun 18, 2020

Video not working when initiating a call

If I initiate a video call with a user, I cannot see their video. They can see mine, and I can see myself. If I click on another part of the app (e.g. Activity or Teams) and their video shrinks to th...
Calling
microsoft teams
cdubbleu's avatar
cdubbleu
Copper Contributor

pmoffe, did you find a solution to this issue?  I have a user facing your exact scenario.

pmoffe's avatar
pmoffe
Copper Contributor
Jul 04, 2020

cdubbleu I have not. I have the person on the other end call me instead so we can see each other. 

  • TraceJackson's avatar
    TraceJackson
    Copper Contributor
    Jul 07, 2020

    pmoffe I am experiencing exactly the same thing.

    When someone else initiates the call, there are zero issues.

     

    Same systems/versions:

    OS: macOS Catalina 10.15.5

    Teams: 1.3.00.15561

     
    • DirkHaex's avatar
      DirkHaex
      Brass Contributor
      Jul 07, 2020
      Same results when using the web client?
      It seems that there are issues related to the Teams for Mac client.
      • pmoffe's avatar
        pmoffe
        Copper Contributor
        Jul 07, 2020

        DirkHaex I don't know. I only use Safari and teams.microsoft.com never works right there. If it is something with the Teams app I hope it gets addressed.

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