Forum Discussion
Video not working when initiating a call
If I initiate a video call with a user, I cannot see their video. They can see mine, and I can see myself. If I click on another part of the app (e.g. Activity or Teams) and their video shrinks to th...
I'm having the same issue. Started happening after one of the updates in April/May this year (2020). If I call someone, I never see their video, but they can see me. If the other person calls me, everything's fine. I can see all other videos in meetings with more participants.
If I set up a meeting with another person and we use that instead, everything's also fine.
This only affects direct 1-1 calls initiated from a chat.
I'm using the desktop client on Mac (both Mac OS and Teams client running latest versions).
If I set up a meeting with another person and we use that instead, everything's also fine.
This only affects direct 1-1 calls initiated from a chat.
I'm using the desktop client on Mac (both Mac OS and Teams client running latest versions).