Forum Discussion

pmoffe's avatar
pmoffe
Copper Contributor
Jun 18, 2020

Video not working when initiating a call

If I initiate a video call with a user, I cannot see their video. They can see mine, and I can see myself. If I click on another part of the app (e.g. Activity or Teams) and their video shrinks to th...
calling
microsoft teams
seanbfl's avatar
seanbfl
Copper Contributor
Jul 06, 2021

pmoffe I am also having the same problem of not being able to initiate a video call using Teams.

I can join video calls with out a problem, people can initiate a video call with me and I can join video calls without a problem. But when I try to initiate a video call, the video prompt rings and rings, but no one can answer the video call. (And yes, my Camera is connected to Teams in Preferences)

 

I'n on am iMac desktop/ Big Sur: macOS 11.4 (20F71) with the latest version of Teams (Microsoft Teams Version 1.4.00.16263. It was last updated on 6/26/21.)

 

Anyone have any insight into a possible fix for this?

 

Thanks in advance!

Froydis's avatar
Froydis
Copper Contributor
Jul 06, 2021

seanbfl For the record: my issue disappeared, not sure when, some time during my summer vacation last year I guess.

  • seanbfl's avatar
    seanbfl
    Copper Contributor
    Jul 06, 2021

    Froydis Lucky you! Iol. I'll keep hoping for the best! Cheers.