Forum Discussion
Tab in TEAMS channel for call queue
Hi,
In a recent MS partner presentation regarding TEAMS and Phone System, I saw an interesting screenshot:
It looks like a special tab added to a TEAMS chanel where we can see number of waiting calls and there is also a button to login/logout the call queue (instead of having to navigate to Settings ==> Calls).
The partner has not been able to tell me where he found it.
Does someone have more information about this tab and how to get it?
Thanks.
Wait till next week and you're likely to see it on some Ignite session 🙂
- As with everyone else, I am experiencing the same issues with "Voice-enabled Channels"
You can only see your own calls, no stats on calls waiting, long delays in enabling yourself in the queue and status of agents.
I was excited when this was announced, however we have been delivered a dogs breakfast.
Please tell me this is still in development and is being fixed soon!
The ability to pickup an incoming call that is alerting someone else would be great too- Bump. Any updates on this? We still dont have working advanced collaborative calling features working in teams. You cant see ALL CALLS in teams channels, and you cant see calls waiting in queues.
- I have the same issue, we are deploying Teams phone system now and each user can only see the calls they have answered, I would like all calls to be shown in the channel, and who answered them
- For me, this is available and does seem to work. I do find strange behaviour that whenever I'm opening the tab on the channel, the setting of opt-out changes to opt-in straight away.
You can't check your phone calls history without having to check your availability status.
still waiting for the current Queue size in this dashboard 😉
Jordy Antoine HESKIA I am able to select the Team I want to add but the dropdown menu doesn't ,well..., drop down. Any idea why the channels are not showing up.
Tried it in functional call queues and created a new one.Same issue with every Team.
This Channel is not visible due to several factors.
- Either the channel which you are adding doesn't contain any voice enabled users.
- Either you are not a Global Admin or Teams Admin.
- Please ask your Global Admin to try adding this should work for him.
- Please try making your role as a Teams administrator if you are a Teams communication administrator.
- Still you are having issues with adding the channel please check the HAR logs and you will get an error message there please share it with us.
- I have the feature enabled but it doesn't seem to work properly. Call history is totally different from agent to agent. The button to leave the call queue keeps reverting back and doesn't really work so I still need to go to settings to leave the queue. I was only able to get voicemail to show up once after logging out and back into Teams. Can't get it to show up again. Are these known issues?
- Dennis_Savic I don't why it does not work on your side... Have you tried another browser (I use Edge)
Maybe the service is not yet fully available on your tenant...- Tried all the browsers, I guess the latter is the case.
Thank you.
Antoine HESKIA
As Follow Up: The feature is now available.The Tab appears when you connect a Team-Channel to a Call Queue in Teams Admin Center -> Queue Config.
Sven_Puth
Yes I have seen the message in the admin center and enabled it on our commercial team call queue.
I notice some strange behavior :
- The team members can only see their received calls. They don't see answered calls by others neither missed calls
- I can see missed calls
I do not know how to change this.
Any info ?How long did it take for your call queue to show up in your team channel? I added a call queue to a team channel and it has yet to populate after a couple hours.
Is there any information on when this will be in the developer preview, or anyway to test this before March?
Look like the new feature: Collaborative calling
It looks really nice... I found it in the M365 roadmap ==> https://www.microsoft.com/en-us/microsoft-365/roadmap?featureid=68770
We have to wait until March 2021.
Wait till next week and you're likely to see it on some Ignite session 🙂
- Any news on this or is it almost 4 years later and it still doesnt look like that?
VasilMichev has this dropped yet? I saw it in Ignite, but no word yet
- Interesting...
