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Tab in TEAMS channel for call queue
Hi, In a recent MS partner presentation regarding TEAMS and Phone System, I saw an interesting screenshot: It looks like a special tab added to a TEAMS chanel where we can see number of wa...
Wait till next week and you're likely to see it on some Ignite session 🙂
Antoine HESKIA I am able to select the Team I want to add but the dropdown menu doesn't ,well..., drop down. Any idea why the channels are not showing up.
Tried it in functional call queues and created a new one.
Same issue with every Team.
This Channel is not visible due to several factors.
- Either the channel which you are adding doesn't contain any voice enabled users.
- Either you are not a Global Admin or Teams Admin.
- Please ask your Global Admin to try adding this should work for him.
- Please try making your role as a Teams administrator if you are a Teams communication administrator.
- Still you are having issues with adding the channel please check the HAR logs and you will get an error message there please share it with us.
- I have the feature enabled but it doesn't seem to work properly. Call history is totally different from agent to agent. The button to leave the call queue keeps reverting back and doesn't really work so I still need to go to settings to leave the queue. I was only able to get voicemail to show up once after logging out and back into Teams. Can't get it to show up again. Are these known issues?
- Dennis_Savic I don't why it does not work on your side... Have you tried another browser (I use Edge)
Maybe the service is not yet fully available on your tenant...- Tried all the browsers, I guess the latter is the case.
Thank you.
