Forum Discussion
Antoine HESKIA
Sep 18, 2020Brass Contributor
Tab in TEAMS channel for call queue
Hi, In a recent MS partner presentation regarding TEAMS and Phone System, I saw an interesting screenshot: It looks like a special tab added to a TEAMS chanel where we can see number of wa...
- Sep 18, 2020
Wait till next week and you're likely to see it on some Ignite session 🙂
Sven_Puth
Mar 31, 2021Copper Contributor
Antoine HESKIA
As Follow Up: The feature is now available.
The Tab appears when you connect a Team-Channel to a Call Queue in Teams Admin Center -> Queue Config.
- Antoine HESKIAMar 31, 2021Brass Contributor
Sven_Puth
Yes I have seen the message in the admin center and enabled it on our commercial team call queue.
I notice some strange behavior :
- The team members can only see their received calls. They don't see answered calls by others neither missed calls
- I can see missed calls
I do not know how to change this.
Any info ?- pgilbertsonApr 02, 2021Copper Contributor
How long did it take for your call queue to show up in your team channel? I added a call queue to a team channel and it has yet to populate after a couple hours.
- pgilbertsonApr 13, 2021Copper ContributorI reached out to Microsoft Support. This feature is still in the "Rolling Out" Phase on the roadmap. It has apparently not hit GCC yet, i'm just going to wait until it says it has completed before i try again.