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Antoine HESKIA's avatar
Antoine HESKIA
Brass Contributor
Sep 18, 2020
Solved

Tab in TEAMS channel for call queue

Hi,   In a recent MS partner presentation regarding TEAMS and Phone System, I saw an interesting screenshot: It looks like a special tab added to a TEAMS chanel where we can see number of wa...
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  • VasilMichev's avatar
    VasilMichev
    Sep 18, 2020

    Wait till next week and you're likely to see it on some Ignite session 🙂

Sven_Puth's avatar
Sven_Puth
Copper Contributor
Mar 31, 2021

Antoine HESKIA 

As Follow Up: The feature is now available.

The Tab appears when you connect a Team-Channel to a Call Queue in Teams Admin Center -> Queue Config.

Antoine HESKIA's avatar
Antoine HESKIA
Brass Contributor
Mar 31, 2021

Sven_Puth
Yes I have seen the message in the admin center and enabled it on our commercial team call queue.
I notice some strange behavior :
- The team members can only see their received calls. They don't see answered calls by others neither missed calls
- I can see missed calls 

I do not know how to change this.

Any info ?

  • pgilbertson's avatar
    pgilbertson
    Copper Contributor
    Apr 02, 2021

    Antoine HESKIA 

     

    How long did it take for your call queue to show up in your team channel? I added a call queue to a team channel and it has yet to populate after a couple hours. 

    • pgilbertson's avatar
      pgilbertson
      Copper Contributor
      Apr 13, 2021
      I reached out to Microsoft Support. This feature is still in the "Rolling Out" Phase on the roadmap. It has apparently not hit GCC yet, i'm just going to wait until it says it has completed before i try again.
      • masteryul's avatar
        masteryul
        Copper Contributor
        Apr 14, 2021

        pgilbertson i'm in the same boat as you - GCC tenant. I saw yesterday the new assign to channel option in Teams Admin Center for call queues. Set it up for me and a few test accounts.

        24h later, no sign of the tab in the Teams client. Updated the client but no luck either. I'm just going to wait as I suspect you are right: it's still being rolled out and it'll take a few days for it to show completely

        Meanwhile, I'm sure there's plenty of things that'll keep us busy 🙂

    • Antoine HESKIA's avatar
      Antoine HESKIA
      Brass Contributor
      Apr 02, 2021

      pgilbertson

      It tooks less than a minute...

       

      As I mentionned in my previous post this feature is finally not that helpfull. It does not really look like in the annoncement (https://techcommunity.microsoft.com/t5/microsoft-teams-blog/what-s-new-in-microsoft-teams-microsoft-ignite-2020/ba-p/1665600)  

       

      Here is how it is on my client. As you can see (sorry for the French interface). Only calls that I have answered are listed and I am the only one how can see missed calls. The others agents do not see missed calls and see only their answered calls. I do not know how to change this...

       

       

      • Fabien_Gaille's avatar
        Fabien_Gaille
        Copper Contributor
        May 14, 2021

        Antoine HESKIA same situation than you. The agents see themselves in the history, even if another agent picked the call up. Also, I do see the history but if I refresh the channel, all is gone... 

         

        Have you been able to implement it ?

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