Forum Discussion
StarLeaf + Teams integration
Hi all,
I have a user that wants to integrate StarLeaf into one of his Microsoft Teams group.
He is not the owner of the group.
The issue he reported:
"Currently, Starleaf for Teams is installed, but when there is any attempt to setup using the integration token generated from our systems admin in Starleaf, an error occurs."
The link for instructions he used:
https://support.starleaf.com/integrating/starleaf-for-microsoft-teams/#3-Install+StarLeaf+for
One of the errors he gets:
"Something went wrong. Reinstall StarLeaf for Teams."
Any idea of what to do?
Kind regards,
Dino
- Any difference if an owner tries to set it up?
Hello,
The issue with integrating StarLeaf for Microsoft Teams could be related to a few potential areas, given that the user is not the owner of the group. Here are some troubleshooting steps to consider:
Permissions Check: The user may need elevated permissions or be the owner of the Microsoft Teams group to complete the integration. Verify if the integration requires specific permissions that only a group owner can grant.
Reinstall StarLeaf for Teams: The error message suggests reinstalling StarLeaf for Teams. Have the user attempt to uninstall and reinstall the StarLeaf app within Microsoft Teams to see if it resolves the issue.
Verify the Integration Token: Ensure that the integration token generated by the systems admin in StarLeaf is still valid and correctly set up. Sometimes, tokens expire or may need to be refreshed.
Admin Configuration: Check if there are any admin settings on the StarLeaf side or within the Microsoft Teams admin center that need to be configured to allow integration for non-owners.Please click Mark as Best Response & Like if my post helped you to solve your issue. This will help others to find the correct solution easily. It also closes the item. If the post was useful in other ways, please consider giving it Like.
Best Regards,
Ali Koc
