Forum Discussion
StarLeaf + Teams integration
Based on the error and the scenario described, here are some steps and considerations that may help resolve the issue:
1.) Permissions and Ownership
Since the user is not the owner of the Microsoft Teams group, this could be part of the problem:
The StarLeaf app integration often requires Team owner permissions to complete the setup.
Ask the Team owner to either perform the integration themselves or temporarily promote the user to owner to complete the setup.
2.) Token Validation & Role
Ensure that:
The integration token was generated correctly from the StarLeaf admin portal.
The token is not expired or tied to a different tenant.
The user attempting the setup has sufficient permissions within both Microsoft Teams and StarLeaf.
3.) Reinstallation Troubleshooting
If you're getting the "Something went wrong. Reinstall StarLeaf for Teams" error:
Remove the StarLeaf app from the user's Teams.
Go to Teams → Apps → search for StarLeaf → Uninstall.
Clear Teams cache:
Exit Teams
Delete contents of %appdata%\Microsoft\Teams
Restart Teams
Reinstall the StarLeaf app and try again with a fresh token.
4.) Teams App Permissions & Org-Wide Settings
Check if your Microsoft 365 tenant has app permission policies restricting third-party apps like StarLeaf.
Ensure the StarLeaf app is allowed globally in the Teams admin center under Teams apps > Manage apps.
Confirm API access and consent was granted during the initial StarLeaf–Teams integration.