howeian
Sep 01, 2023Copper Contributor
Shared Channels not showing up in Teams
I'm hoping someone can confirm a behavior I'm seen in the Microsoft Teams Admin Center.
- Login to the Teams Admin Center with and Global/Teams Admin Account.
- Navigate to Teams->Manage Teams
- Use an existing test team or create a new team for this test.
- Select the Team and when displayed make sure the Admin Account is NOT an Owner or Member of the team. (If you remove the account, you may have to wait a while before continuing as remove permissions aren't always immediate) The Owner/Members should be other users in your org.
- Click the Channels Tab
- Click on Add
- Give the Channel a name, change the Type to Shared, add one of the Teams site members as the channel owner (do not use the Admin account)
- Click on Apply to create the Shared channel.
I'm curious to see what happens. In my Org and Dev Tenant the Shared channel is not added to the list of channels and does not appear anywhere in Teams. Yet if you navigate to the SharePoint Admin Center locate the team in the list of sites and under the sites link you can see that the underlying SharePoint site was created for the Shared Channel. This does not happen with Private Channels they are created even if the Admin account is an owner of the Team or not. Shared channels work for me when the Admin account is added an Owner of the Team.
- Finally finished discussing with MS support. The resolution is that this is working as designed. They referred to this link https://learn.microsoft.com/en-us/microsoftteams/shared-channels which indicates that only the Team owner can create Shared Channel. Even though the Admin Center allows you to create a Shared Channel as a Teams Administrator, that is not the correct process and the Admin account must be an owner of the Team it is creating the channel in. I personally think this is a bug in the UI and it should not give the user the option to do it in the first place.