Forum Discussion
Open Salesforce for Incoming PSTN Calls in Browser
Was checking https://community.dynamics.com/365/dynamics-365-fasttrack/b/dynamics-365-fasttrack-blog/posts/open-dynamics-365-in-browser-for-incoming-pstn-calls (see the two short videos under Open Dy...
Forgot to update, but asked https://www.reddit.com/r/MicrosoftTeams/s/JbBMOB3SU6, and got this reply
> I can’t seem to find any documentation for Salesforce integration except for this https://youtu.be/f640fX1yCs0 where if you pause it on the URL they paste into the TAC, the syntax is:
https://<customdomain>.lightning.force.com/lightning/o/SearchApp.app?search={phone}
> I don’t use Salesforce, or have any familiarity with its products so I don’t know if that will work for you. Setup seems minimal though if you wanted to test it.
goncaloperes I saw it too but salesforce url looks like this (https://tenant.lightning.salesforce.com/base64)
I guess the base64 is the phone request
SearchApp.app?search={phone}and Salesforce support said they are not concerned with this... Users have to manage this themselves.
I'm still looking for a solution.