Forum Discussion
goncaloperes
May 27, 2023Copper Contributor
Open Salesforce for Incoming PSTN Calls in Browser
Was checking how the feature of opening incoming PSTN Calls in Browser works with Microsoft Dynamics 365 (see the two short videos under Open Dynamics 365 in Browser for incoming PSTN Calls in Micros...
goncaloperes
Copper Contributor
Forgot to update, but asked the question on Reddit, and got this reply
> I can’t seem to find any documentation for Salesforce integration except for this short video where if you pause it on the URL they paste into the TAC, the syntax is:
https://<customdomain>.lightning.force.com/lightning/o/SearchApp.app?search={phone}
> I don’t use Salesforce, or have any familiarity with its products so I don’t know if that will work for you. Setup seems minimal though if you wanted to test it.
1000enko
May 22, 2024Copper Contributor
goncaloperes I saw it too but salesforce url looks like this (https://tenant.lightning.salesforce.com/base64)
I guess the base64 is the phone request
SearchApp.app?search={phone}
and Salesforce support said they are not concerned with this... Users have to manage this themselves.
I'm still looking for a solution.