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ThomasSteibl's avatar
ThomasSteibl
Brass Contributor
Apr 08, 2020

Missing presence status in Outlook

A couple of users don't see any presence status from Teams within Outlook. The checkbox within Teams is ticked but the option in Outlook is greyed out. It's working at half of the users (option in Outlook is available and ticked) and at the other half of the users it's not working.

 

 

Any ideas?

Thanks in advance

  • You have to register Teams as your default chat app for Office, this can be done in Teams:

    - click on your profile picture

    - select settings

    - in the section General you have to check the checkbox for Register Teams as chat app for Office

    - it is applied automatically (no Ok button), you just have to restart your office applications

     

  • TadeasHorak's avatar
    TadeasHorak
    Copper Contributor

    If the "Display online status next to name" checkbox is grayed out,

     

    • Close Outlook
    • Open the Registry Editor
    • Navigate to Computer\HKEY_CURRENT_USER\SOFTWARE\IM Providers
    • Set the value of "DefaultIMApp" to "Lync" (without quotation marks)
    • Open Outlook
    • The checkbox is now available - tick it and save the changes by clicking OK
    • Change the value in Registry Editor back to "MsTeams" for New or "Teams" for Classic
    • Restart Teams
    • Restart Outlook
  • petergroft's avatar
    petergroft
    Copper Contributor
    Solution: Reconfigure Teams to show user presence, using the following steps.

    Step 1: Launch Microsoft Teams and click on Settings.
    Step 2: Click on the General tab.
    Step 3: Select the checkbox Register Teams as the chat app for Office

    Regards,
    Peter
  • djbaum's avatar
    djbaum
    Brass Contributor

    You have to register Teams as your default chat app for Office, this can be done in Teams:

    - click on your profile picture

    - select settings

    - in the section General you have to check the checkbox for Register Teams as chat app for Office

    - it is applied automatically (no Ok button), you just have to restart your office applications

     

      • ChrisDeTrags's avatar
        ChrisDeTrags
        Copper Contributor

        What worked for me was ticking this box in Teams:

        I started seeing the issue with users after upgrading to the new Teams (October 2023). A couple users were unable to tick on this box in the new teams (some glitch), so reverting them to Teams Classic and ticking the box worked.

        -chris

  • paul-lange's avatar
    paul-lange
    Iron Contributor

    Hi ThomasSteibl,

     

    the option in Outlook from your screenshot will enable presence next to the avatar picture. For me, it looks like that MS changed the behaviour to not show the presence next to the picture in the latest Outlook releases. In this case, you have to hover over the contact picture to see the presence.

     

    If your users are not seeing any presence in Outlook you should check if your users are enabled for TeamsOnly. If Teams is the only Unified Communication App in your environment this mode is for you. This will also enable an option in the Teams client which is called "Register Teams as the chat app for Office" You can double-check this under settings -> general.

     

    If you already have the TeamsOnly Mode enabled you can check the registry for the DefaultIMApp value. It should be "Teams".

    [HKEY_CURRENT_USER\Software\IM Providers]
    "DefaultIMApp"="Teams"

     

    Regards,

     

    Paul

     

    • ThomasSteibl's avatar
      ThomasSteibl
      Brass Contributor

      paul-lange as stated above. The Teams checkbox ("Register Teams as the chat app for Office") is enabled on all of the clients. But the weird thing is that the option in the outlook client app is greyed out. The registry is exactly the same:

      [HKEY_CURRENT_USER\Software\IM Providers]
      "DefaultIMApp"="Teams"
      • MarcusB's avatar
        MarcusB
        Copper Contributor

        ThomasSteibl , maybe check the not here: https://docs.microsoft.com/en-us/microsoftteams/presence-admins

         

        If you uninstall the Skype for Business client after you move a user to Teams Only mode, presence stops working in Outlook and other Office apps. Presence works fine in Teams. Workaround: To see presence in Outlook (and other Office apps), Skype for Business must be installed, even if you're running Teams in Teams Only mode. Microsoft is aware of this problem and is working on a fix.

  • ThomasSteibl This could be part of the temporary adjustments Microsoft has made due to COVID -19. Check Message center..

     

     

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