Forum Discussion
Microsoft Teams Call Volume too Quiet
My company recently switched to Microsoft Teams for our conference calls, and an issue I'm having involves call volumes when taking calls over headphones vs. laptop speakers.
I typically take calls through my headphones, where volume changes work as expected. However, if I disconnect my headphones to listen to the meeting through the laptop speakers, the volume changes. For a split-second the volume will be at the correct level, and immediately afterwards will reduce so low that it's almost impossible to hear (think listening to headphones without having them in your ears).
Despite this, my computer and Teams both claim the volume is at 100%, but this can't possibly be true. Any suggestions?
Ian_Lewczynski Solution on my computer was this option in sound control panel -> communications tab. I can't remember if this is default or if I set it at some point but we want to 'do nothing' rather than 'Reduce the volume of other sounds by 80%'
IT guy here, was troubleshooting this issue for one of my users and came across this thread - urmom2021's solution was absolutely the answer. As soon as we disabled that setting the volume nearly blew his ears out.
Seems like somehow that windows function treats MS Teams voice communication call like something it's supposed to reduce by 80% due to a... voice communication. gotta love it
- Thanks urmon.
That's been driving me nuts for a while.
Simple fix.
The default is indeed Reduce by 80%
Set to Do Nothing. Issue solved.
Many thanksastevebennett My solution was to get into speaker settings, speaker properties, advanced, Signal Enhancements. then untick Enable audio enhancements. You have to redo this on every call though which is a pain
I am having this EXACT same problem on a PC. It is maddening. Audio levels are plenty high with all other apps. Teams is way too low even at max volume. Microsoft, fix this.
I also have the same issue. In fact, when I start the Teams desktop app all my sounds on my laptop drop to a low level and then go back to normal after 30 seconds. When I start a Teams call the sound is set to a very low level. The level in Windows shows 100 but I almost can't hear other speak.
I have a dell laptop with the Waves MaxxAudio driver installed. When I disable Waves MaxxAudio from system startup the problem seems gone.
See this thread: https://www.dell.com/community/XPS/Dell-XPS-15-9500-low-playback-output-volume-on-Zoom-Skype-etc/td-p/7678696
- I'm having this exact issue
What Devices are selected? Click Profile pic in upper left > Settings > Devices and make sure you have the correct devices selected, then make a test call to verify it's working.
CharlesIsWorking In my case, the correct devices are selected. If they weren't, the call would be silent and not "too quiet". Test calls produce the same results.
- there is only the MacBooks own speakers as an option so it is the correct device, I can't hear my teachers as I type notes
i'm having the same issue, i was using an IPAD and when I discovered that the volume is very low, I opened the laptop instead of IPAD and logon to teams to discover that the volume is also very low, which means that the issue in the teams itself!!Ian_Lewczynski
Starting today the Teams volume on my IPad became too quiet. My Windows machine does not have this problem but I think the video/audio microphone is better than my external camera/microphone on my Windows machine and I usually prefer it.
I deleted and reinstalled the Team app on my IPad but it no effect. Still too quiet.
It is interesting that the audio volume for a meeting recording is just fine.
It seems that no one has a solution to this ?
- I also haddd the same problem , how do you fix it ??
Diabolo Having the same issue today (12/21/2020) with all of my TEAMS video meetings this morning. I use an iPad Pro with the latest software updates installed. My volume is at 100% in order to hear others in the meeting, and they all say they can barely hear me / each other.
Had the same exact issue on my 2021 iPad Pro and oftenly happened when I am on split screen… when I need to change the volume and it suddenly changed to near impossible volume and tried everything and could not resolve it.. it’s getting annoying how seeing this problem has been occurring since last year (based on other comments here) until now and it remains unsolved. Hopefully Microsoft would take such actions not only for laptop but other devices as well.
- I experienced the same problem too. Here's the fix that worked for me. Open settings, type speakers in the search field, click on "Audio Settings", trun on the "Mono" option.
- I had the dame problem and fixed it removing the spatial sound option in windows sound settings. The sound is kind of terrible, but at least not low.
Ian_Lewczynski I know I'm a bit late to the party. I was having the same issue of laptop speaker volume being too low while in the team meeting compare to other apps or using my headphone. And while looking for the solution, I was keep coming to your thread.
After experimenting with multiple options, the one that worked for me was to uncheck "Allow applications to take exclusive control of this device" under Speaker Properties -> Advanced tab
Hope this will help those who are still looking for the answer.
- This solution worked for me as well. Thanks very much.
- ThereseSolimeno
Microsoft
Hello Ian_Lewczynski There is a section in this document that addresses this: https://support.microsoft.com/en-us/help/4034886/accessories-headset-troubleshooting-microphone-issues
Hope this helps.
Unfortunately is does not, the article you linked is relevant to microphones (talking). My concern is related to speakers (hearing others).
- ThereseSolimeno
Ian_Lewczynski This article mentions adjusting audio quality, including speakers: https://support.microsoft.com/en-us/office/manage-audio-settings-in-a-teams-meeting-6ea36f9a-827b-47d6-b22e-ec94d5f0f5e4
Ian_Lewczynski I'm having this exact issue. Did you ever get it resolved?
So I thought I would try to help with the Teams sound issue. I was having the problem for a month, but just fixed it. Open Teams and next to the microphone is a speaker. Click on speaker and choose speaker (check mark will be next to it).
I never had this problem until a month and a half, so I’m thinking an APP update went out that now makes you choose. I’m not sure why Microsoft would think someone doing a Teams meeting would want to hold their flipping phone to there ear, it’s beyond me. That’s my problem with Microsoft, they don’t properly think things through. Anyway, I added a picture to assist. I do hope this fixes you’ll problems.- I'm on a laptop so I don't have a speaker like it is on the phone
mariamariiia Ha! I wish. Never found a fix for it, so I just remain tethered to my laptop whenever I'm on a Teams call.
I have the very same issue. When I switch on the desired Audio-Device (in my case the speakers from my laptop) the volume is normal for a fraction of a second and then turns very low.
The provided solution link is useless...
- same
