Forum Discussion
Microphone problems in Teams app
Hi all,
When I use the Teams app, I have problems with my microphone when I wear my earphones. The other people in the conversations can't hear me. I tried it several times now. When I join the meeting in the web version of Microsoft Teams, my microphone works perfectly fine with my earphones. But I would like to join the meetings in the Teams app. What could be the problem?
I already tried several things. My microphone is not muted, I selected the right headphones in the settings in Teams. I also did a test call in the Microsoft Teams app. I cannot hear myself in this test.
Thank you for your help.
- This is what worked for me.I am using a USB microphone.I found this strange behavior. When I click on "Show device settings" in the "More actions" menu.The mic will not work. It's bugged.However, when accessing the device settings from the icon.ThenThe microphone will work normally.I'm not sure why this happens. This is what I've found.I hope It helps.
56 Replies
- Hi please click this link and see the solution. Very easy to fix.
https://www.youtube.com/watch?v=6W2faZw7Ymw&ab_channel=ThinkOutsideTheSlide.com Same problem here, tried many different things and didn't help.
This is quite an annoying issue, really strange that Microsoft didn't solve it yet.....
- Thank you
This is really an annoying bug and it's really shameful that Microsoft was not able to fix this in almost a year.
My USB microphone works great in any other software.
When I go into settings and do a test call, the USB microphone works great.
Only when I go into a meeting and click the device options, suddenly the volume jumps around like a squirrel on speed and nobody can understand me any more. The level persists (most often at zero) after the call.
I agree that this is annoying bug. I've been able to avoid Microsoft Teams for most of this year by using Zoom. However, yesterday I was forced back into a MS teams meeting. I've tried every work around suggested in this discussion. Yet, yesterday after reinstalling the MS teams app (which was recommended to access features being used in the meeting), the app assumed I had a microphone headset and turned the microphone input down accordingly. The only way I could be heard was to have my mouth a 1/2 inch away from the internal microphone on my notebook. Once I uninstalled the teams app and went back to using a browser the microphone worked normally. This happens with Windows 10 on a Thinkpad T430.
- It is quite annoying. Your scenario mirrors mine!
Same issue here with laptops Dell Latitude 3410 (Realtek Audio with Intel Smart Sound) and microphone in Teams app.
The microphone works well in other applications and web browser, but in Teams desktop app the volume is too low.
Tried all the suggested options but nothing seems to work.
Anyone has new ideas? Thanks.
I'm having the same problem with the Teams desktop app and my Rode Podcaster microphone (USB). It hijacks the level setting for the mic and no one can hear me. And it's not a constant level, it goes back and forth 0 to 23. It only happens with Teams and only when Teams is using that mic. If I switch to using my webcam as the mic, people can hear me.
Chris Miller I have the same problem with a Fifine K670 microphone. The others work great.
The problem just happens when I'm accessing the device settings in Teams.
I found this solution the fixes the problem while we wait for a permanent fix from Microsoft.
https://answers.microsoft.com/en-us/education_ms/forum/all/stopping-the-microphone-from-automatically/7f4474fe-a7fc-4d38-9779-ee75350cd251
This does only work for people who are able to run an application as administrator on their computer.
I get this too.
I have an external USB microphone and an internal laptop microphone. Both mics work fine if I do a recording and playback test, and also in the MS Teams test call. But when I go on a real MS Teams call everyone is telling me I am really quiet and they can't hear me (using he external MIC by default). If I switch to the internal MIC then all is good.
This has only recently started being a problem, and so far it only seems to affect MS Teams in a real calls, not a test call.
- This is what worked for me.I am using a USB microphone.I found this strange behavior. When I click on "Show device settings" in the "More actions" menu.The mic will not work. It's bugged.However, when accessing the device settings from the icon.ThenThe microphone will work normally.I'm not sure why this happens. This is what I've found.I hope It helps.
Using a USB headset or external microphone has always been a solution to this problem. The real issue seems to be that under some conditions, Teams assumes that one is using a headset. It resets the internal microphone volume so that one needs to have the mouth immediately next to the microphone to be heard. Any headset plugged into the USB port overcomes this problem. This does not work when using the internal notebook microphone. And on at least one occasion, after using a USB headset in order to use Teams, the app also disabled the driver for my internal microphone. The only way I could restore it was to restart my computer in 'safe mode'.
BrinthaT -- For some unknown reason, under certain circumstances on some computers, the teams app sets your internal microphone input volume so low that you have to have your mouth right next to the microphone for anyone to hear. There seems to be only two solutions to this problem at present.
1. Try uninstalling the Teams app from your computer and use teams from your web browser.
2. Or use a USB headset with a built in microphone.
So far I've not found a way to use the internal microphone on my computer with the Teams App. This is a Microsoft issue since the internal microphone works perfectly with Zoom and other VoIPs. On a couple of occasions, though, after using a MS program I've found the microphone driver disabled. I've needed to restart my computer in 'Safe Mode' to get the driver to reinstall properly.
- I have the same issue. I restored my laptop, did not lose any data and it sorted it out permanently.
Microsoft is ignoring this case and the support is not helpful. Suggest always nonsense flows such as uninstall, install, restarting device.
The first 5-6 emails with MS support is always like "I am a tech guy, not an idiot and I wouldn't write u when I wouldn't test and try everything"
No, they suggest replacing a NEW device, and they don't care if it's working for exactly the same device, or if this works for teams web, and a few minutes/hours after reinstall the whole Windows 10 OS.
Sorry, but shame.
