Forum Discussion
How to build a callcenter with Microsoft Teams native
[New Blog Post] In today's post I describe step by step how we can build a #callcenter solution natively with #MSTeams.
#M365 #PSTN #MVPbuzz #Voice
https://www.msb365.blog/?p=5405
Reporting? What even semi-serious Call/Contact Centre can operate without reporting?
And now I'm hearing about the bizzare handling of the 'calls in queue' exception... https://techcommunity.microsoft.com/t5/microsoft-teams/not-all-team-members-are-members-of-the-call-queue/td-p/3301117