Forum Discussion
Force Teams desktop client update
I would suggest you check out the recently shared blog that explains a little about the update process at Why do I not see a feature but my colleague does? - Release Processes Microsoft Teams.
As explained it's entirely normal to have different versions while deployments are happening slowly, things are a little complex at the moment due to some delays, an apparent rollback and new versions through TAP and Public Preview. So if your users are guests in other tenants that may be in TAP you could be getting versions from there, I'm a guest in the microsoft tenant so my versions vary wildly.
As PDSDavid correctly explained the Machine Wide installer is more like a stub to create the installation for each user. Also the regular msi will be a little behind the newest version you may see, it trails rollout and doesn't lead.
It is quite unlikely that any specific build would cause the issues you describe, and that would seem to be largely verified by it remaining after a reinstall. I would be looking into driver versions perhaps.
Teams update process is unorthodox in enterprise, more like a consumer app, but this is deliberate from Microsoft to manage the far faster pace of change in what is really a web application in a wrapper. In my experience across Teams at many organisation it is very robust, the only issues I've seen are in locations where network restrictions are preventing access to the download service. Microsoft were planning to provide some more admin control, allowing you to control the day of the week and so on, but I think this has been pushed down the list due to priority works to support Teams being used by schools during the pandemic.
IanMurphy48 Hi, thanks for your input. Bear in mind that it isn't necessary to all be on the same version though as it's the availability of features that really matters. But I do understand your frustration.
There's an option for MSI installation just to put it out there https://docs.microsoft.com/en-us/microsoftteams/msi-deployment
My personal opinion is that C2R and the update channels is a massive improvement compared to MSI installations. Unfortunately Teams has it's own update flow which is kind of out of control, even though you can choose to deploy it with M365 apps for ex. you can't be granular.
ChristianBergstrom I have no problem with having the users running 1.3.0.3xx or 1.3.0.2xx versions, but what I see happening is the same as is happening with Win10. Most installations just update, but you end up with a significant number which are just orphaned and never update. With win10 you download an iso and update from that and... no problem, so why didn't they auto update?
I'm seeing the same with Teams. Hundreds are running a more or less recent version, but then maybe a couple of dozen machines are seemingly 'stuck'.
The msi installer simply does nothing to either the machine wide or profile installed versions when executed on these machines. Frustrating.
IanMurphy48 the MSI "machine wide" installer (included with o365) just creates a run once scheduled task in all local profiles including the default to triggers the profile install on login.
there is no such thing as a machine level install of teams.
This is why a login script is required to do any maintenance. Unsupported or not, the OP is quite useful info. although I recommend instead of looking for the latest version from that linked site. I would use the version from a healthy version in your environment.
