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CQ Direct Routing Assigned calling ID show Resource account deleted
Hi,
yesterday I recognized in the MS Teams Admin center some entries in Voice-CQ are strange. The resource account that was assigned as calling ID in the CQ is shown as deleted. Agents can still call out by using it but nobody here delete the resource account and the account is still shown under Resource Accounts in the MS Teams Admin Center.Did somebody else have the same behavior or know something about it ?
- Support said:
"...The problem was also reproduced and the Product Group is working on it. There is not a declared incident yet.
.....the problem is an error not affecting the CQ functionality, just a visualization issue in the Teams Admin Center.."
- Yes, this is fixed for me as well.
I've been having the same issues for several weeks. I've rebuilt our system including all resource accounts, call queues, and auto-attendants from scratch and I still show that the assigned resource account I apply to the calling ID in the call queue is displaying "resource account deleted". When trying to call from the number, our team phone forwards the call and plays a message to the user that they are not setup for this feature.
- Support answer:
Your request xxxxxxxx has been updated. To add additional comments, please reply to this email.
Hello Mr xxxxxxx,
I thank you for your feedback.
To follow up on your request, I checked yesterday with our support if there was a general incident which was declared for the same problem encountered, we noted that there was the same behavior with our tenant.
Please provide us with the following information in order to escalate your request to the support dedicated to this Type of malfunction.
-What is the affected area?
-Have you tested on another network? What was the result?
-Please collect Get-CsOnlineUser from the affected resource account.
-Please collect a Get-CsCallQueue for the affected call queue.
-Collect Teams log files: - If anyone has a solution after talking with MS I would love you for posting it.
I had to postpone my callback with them for a job site visit. 😞- Support said:
"...The problem was also reproduced and the Product Group is working on it. There is not a declared incident yet.
.....the problem is an error not affecting the CQ functionality, just a visualization issue in the Teams Admin Center.."- Problem solved in our tenant. In CQ the resource account in "Assign Calling ID" is now shown again.
- I have the same issue myself. I have a ticket open with Microsoft. They know about it and are discussing it among themselves. They called me for remote access but I didn't have the time to let them on my computer right now.
They're going to try to call back in a couple hours. - Same issue for us as well
- Same issue : MS Teams call queues = all resources account are deleted
SuHu Yes - same issue
To be honest - it's not something I've used before so was looking to set it up from new. Whatever resource account is added to the caller ID, once saved and you go back in. It says Resource Account has been deleted. Although it hasn't....
Agents don't get the option to call out from the resource account I did put in unlike your scenario though. MS bug I suspect.
- ..did you to setup a teams channel for the agents of that call queue ?..maybe you have already seen the documentation here:
https://docs.microsoft.com/en-US/microsoftteams/create-a-phone-system-call-queue?WT.mc_id=TeamsAdminCenterCSH
