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CQ Direct Routing Assigned calling ID show Resource account deleted
Hi, yesterday I recognized in the MS Teams Admin center some entries in Voice-CQ are strange. The resource account that was assigned as calling ID in the CQ is shown as deleted. Agents can still cal...
- Support said:
"...The problem was also reproduced and the Product Group is working on it. There is not a declared incident yet.
.....the problem is an error not affecting the CQ functionality, just a visualization issue in the Teams Admin Center.."
If anyone has a solution after talking with MS I would love you for posting it.
I had to postpone my callback with them for a job site visit. 😞
I had to postpone my callback with them for a job site visit. 😞
- Support said:
"...The problem was also reproduced and the Product Group is working on it. There is not a declared incident yet.
.....the problem is an error not affecting the CQ functionality, just a visualization issue in the Teams Admin Center.."- Problem solved in our tenant. In CQ the resource account in "Assign Calling ID" is now shown again.
- Same here, problem solved
- Update from Support:
"..Just to inform you that the Product Group is developing a fix for this issue.
Unfortunately we have not and estimated resolution time but should not be longer than 2 weeks.
..." I spent an hour on the phone with them as they stepped through everything again and again and recorded everything. My issue was corrected, (outbound phone number was displaying the wrong number) but this one was not. Since the functionality of the system is unaffected by this resource deleted issue, they were going to monitor and follow up today before closing the ticket.
So, same response you got.