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CQ Direct Routing Assigned calling ID show Resource account deleted
Hi, yesterday I recognized in the MS Teams Admin center some entries in Voice-CQ are strange. The resource account that was assigned as calling ID in the CQ is shown as deleted. Agents can still cal...
- Support said:
"...The problem was also reproduced and the Product Group is working on it. There is not a declared incident yet.
.....the problem is an error not affecting the CQ functionality, just a visualization issue in the Teams Admin Center.."
Support answer:
Your request xxxxxxxx has been updated. To add additional comments, please reply to this email.
Hello Mr xxxxxxx,
I thank you for your feedback.
To follow up on your request, I checked yesterday with our support if there was a general incident which was declared for the same problem encountered, we noted that there was the same behavior with our tenant.
Please provide us with the following information in order to escalate your request to the support dedicated to this Type of malfunction.
-What is the affected area?
-Have you tested on another network? What was the result?
-Please collect Get-CsOnlineUser from the affected resource account.
-Please collect a Get-CsCallQueue for the affected call queue.
-Collect Teams log files:
Your request xxxxxxxx has been updated. To add additional comments, please reply to this email.
Hello Mr xxxxxxx,
I thank you for your feedback.
To follow up on your request, I checked yesterday with our support if there was a general incident which was declared for the same problem encountered, we noted that there was the same behavior with our tenant.
Please provide us with the following information in order to escalate your request to the support dedicated to this Type of malfunction.
-What is the affected area?
-Have you tested on another network? What was the result?
-Please collect Get-CsOnlineUser from the affected resource account.
-Please collect a Get-CsCallQueue for the affected call queue.
-Collect Teams log files: