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CQ Direct Routing Assigned calling ID show Resource account deleted
Hi, yesterday I recognized in the MS Teams Admin center some entries in Voice-CQ are strange. The resource account that was assigned as calling ID in the CQ is shown as deleted. Agents can still cal...
- Support said:
"...The problem was also reproduced and the Product Group is working on it. There is not a declared incident yet.
.....the problem is an error not affecting the CQ functionality, just a visualization issue in the Teams Admin Center.."
I've been having the same issues for several weeks. I've rebuilt our system including all resource accounts, call queues, and auto-attendants from scratch and I still show that the assigned resource account I apply to the calling ID in the call queue is displaying "resource account deleted". When trying to call from the number, our team phone forwards the call and plays a message to the user that they are not setup for this feature.