Forum Discussion
Solved
CQ Direct Routing Assigned calling ID show Resource account deleted
Hi, yesterday I recognized in the MS Teams Admin center some entries in Voice-CQ are strange. The resource account that was assigned as calling ID in the CQ is shown as deleted. Agents can still cal...
- Support said:
"...The problem was also reproduced and the Product Group is working on it. There is not a declared incident yet.
.....the problem is an error not affecting the CQ functionality, just a visualization issue in the Teams Admin Center.."
SuHu Yes - same issue
To be honest - it's not something I've used before so was looking to set it up from new. Whatever resource account is added to the caller ID, once saved and you go back in. It says Resource Account has been deleted. Although it hasn't....
Agents don't get the option to call out from the resource account I did put in unlike your scenario though. MS bug I suspect.
..did you to setup a teams channel for the agents of that call queue ?..maybe you have already seen the documentation here:
https://docs.microsoft.com/en-US/microsoftteams/create-a-phone-system-call-queue?WT.mc_id=TeamsAdminCenterCSH
https://docs.microsoft.com/en-US/microsoftteams/create-a-phone-system-call-queue?WT.mc_id=TeamsAdminCenterCSH
Facing the same issue, Noticed Yday. Thought it could be a bug which gets fixed automatically, but still the issue exists
- We have the same issue, Caller ID reports 'resource account deleted' in the call queue settings
Functionality on the Team>channel seems to work ok, when dialing from the channel dialpad I can select the resource acount caller ID ok.
I have also noticed in the Teams admin console that some of the resource accounts do not appear from time to time, even though they are in AD and powershell.
Look like a bug that microsoft need to address
