Forum Discussion

Brass Contributor

Nov 20, 2019

Solved

Call disconnects while on mute.

Hi. We have an issue where customers are complaining that a call will disconnect from a conference when the user has been on mute for a few minutes. Is there anything within Teams back end that ...

StevenC365
Nov 20, 2019
BenRooke that'll be the SBC disconnecting a call as it thinks the connection is broken as no data is coming on mute. See

https://techcommunity.microsoft.com/t5/Microsoft-Teams/Error-when-redirecting-calls-from-AutoAttendant-Call-Queue-to/m-p/671473

StevenC365

MVP

Nov 20, 2019

BenRooke that'll be the SBC disconnecting a call as it thinks the connection is broken as no data is coming on mute. See

https://techcommunity.microsoft.com/t5/Microsoft-Teams/Error-when-redirecting-calls-from-AutoAttendant-Call-Queue-to/m-p/671473