Forum Discussion
Break in Business Hours- Auto Attendant in Teams
Hello All,
I was configuring an Auto Attendant flow were under the business hours section, I need to show a break for lunch. My question is, would it be possible for having a different greeting message to be played during this period which is different from the after-hours call flow?
I thought this would be an ideal forum to seek guidance here or understand best practices to follow.
Thanks,
Gautam Lakshmiratan
4 Replies
Hi All,
Found this post when searching for how to solve a very similar problem, and thought I'd document what we did.
We set up a second auto attendant, which excludes the hours.
So the top level auto attendant has a schedule like this:
And the second level auto attendant has a schedule like this:
Then you can use the second level auto attendant to say a different message / have a different action to the top level auto attendant.
I hope this helps anyone coming across this problem!
- OK but then how does it know when to go to the first or second auto attendant?
LakGautam26 StevenC365, can you assist?
- Hi, @ThreseSolimeno and StevenC365, my question is from this specific link, how can one set different incoming call-handling options and greetings for after-hours, when there is a single option to input the Greeting Window?
https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-auto-attendant#:~:text=Business%20hours%20can%20be%20set%20with%20breaks%20in%20time%20during%20the%20day%2C%20and%20all%20of%20the%20hours%20that%20are%20not%20set%20as%20business%20hours%20are%20considered%20after-hours.%20You%20can%20set%20different%20incoming%20call-handling%20options%20and%20greetings%20for%20after-hours.
