Forum Discussion
Break in Business Hours- Auto Attendant in Teams
Hello All, I was configuring an Auto Attendant flow were under the business hours section, I need to show a break for lunch. My question is, would it be possible for having a different greeting m...
Hi All,
Found this post when searching for how to solve a very similar problem, and thought I'd document what we did.
We set up a second auto attendant, which excludes the hours.
So the top level auto attendant has a schedule like this:
And the second level auto attendant has a schedule like this:
Then you can use the second level auto attendant to say a different message / have a different action to the top level auto attendant.
I hope this helps anyone coming across this problem!
- OK but then how does it know when to go to the first or second auto attendant?
