Forum Discussion
1:1 calls, user is muted as soon as PSTN ringing starts
This only occurs on certain headsets, and started for our users after yesterday's Windows patch went out (10/19/2021). We're on Windows 10. User has Bose headphones; haven't confirmed if they are certified device but they've been working great until yesterday.
Now when the user makes a call in Teams via PSTN (we have direct routing), as soon as the call is initiated the user is put on mute. This is a 1:1 phonecall initiated by the user, not joining a meeting where the client mutes you (and notifies you).
When the user joins another meeting or makes a 1:1 call to another Teams user, it works fine. It only does this when it interprets that it's a phonecall, and the bluetooth headphones put it in mute.
Has anyone else seen this, or know of any controls in the Teams app that can control this? There is no error, it's just a default behavior that I think should be changed, or there's a bug somewhere. The user can only tell because they can see their microphone icon showing it's muted, as soon as the call starts. They have to manually unmute their phone call (that they just initiated) every time they call out to PSTN or anything across Direct Routing link.
56 Replies
- Same Issue. Poly V5200 when not using the dongle. With dongle, it seems to work fine. Windows 11 MS Surface Studio.
- I created a support ticket with Microsoft and they made a post on the feedback portal. Upvote it if you are having issues so they get more priority.
https://feedbackportal.microsoft.com/feedback/idea/7eddb405-7ff2-ec11-a81b-000d3a00c008HendersonD I have up voted it also. I will also open a ticket w/ MS.
This problem also happened to my Jabra Engage 75. It was working properly until 6-9 months ago when it would be muted as soon as a voice call comes in. My computer's OS is Win10.
Same issue here. This is very annoying. I hope MS will at least acknowledge this issue
csmithscf I've been running Windows 11 for months and never had a this issue until recently. It's so annoying because I keep forgetting to un-mute myself. My headset is a Bose QC35 which I've been using for years without an issues. I've tried traditional plug in Apple AirPods, issue still happens. I've also tried the Microsoft Modern Wireless Headset that is MS Teams approved and it still mutes the call. I've gone through all the settings and can't find anything. Has anyone found a solution for this yet?
Thanks,
-Rich
Same issue with Beats Studio Buds for the past 2-3 weeks. All outbound calls are automatically muted. No issues with internal calls or meetings.
- Same Issue here with Jabra Stealth UC Started late March 2022. Anyone opened a case with Microsoft yet?
- Having the exact same issue with a Poly Sync 20 Teams certified speaker. It only happens when making a call to an outside user, the mic is automatically muted. When calling an internal user there is no issue. Teams software and Poly Sync 20 firmware is fully updated, running a Windows 10 machine.
Having same issue with the Jabra Evolve 65 headset which is supposedly a certified headset. Is there any fix for this yet?
-JohnR
