1:1 calls, user is muted as soon as PSTN ringing starts
This only occurs on certain headsets, and started for our users after yesterday's Windows patch went out (10/19/2021). We're on Windows 10. User has Bose headphones; haven't confirmed if they are certified device but they've been working great until yesterday. Now when the user makes a call in Teams via PSTN (we have direct routing), as soon as the call is initiated the user is put on mute. This is a 1:1 phonecall initiated by the user, not joining a meeting where the client mutes you (and notifies you). When the user joins another meeting or makes a 1:1 call to another Teams user, it works fine. It only does this when it interprets that it's a phonecall, and the bluetooth headphones put it in mute. Has anyone else seen this, or know of any controls in the Teams app that can control this? There is no error, it's just a default behavior that I think should be changed, or there's a bug somewhere. The user can only tell because they can see their microphone icon showing it's muted, as soon as the call starts. They have to manually unmute their phone call (that they just initiated) every time they call out to PSTN or anything across Direct Routing link.
System Tray Mute during Meeting -- New Teams on Desktop
When I switch to the new Teams, I seem to lose the ability to mute the mic via the system tray during a meeting. Is there any way to regain this ability within the new Teams app? Currently I just revert to the old Teams. I find the system tray control very useful to retain control while working on other virtual desktops during meetings. Thanks, Jonah
CarPlay - Mute button on/off glyph ambiguous (can't determine if mute ON or OFF)
Unlike in the mobile, web or desktop Apps in the Teams Apple CarPlay the mute button always uses the same glyph (i.e. mic with stroke through it).. it just make it white or grey.. is white mute or is grey mute 🤷🏾:male_sign:. This makes it nearly impossible to determine conclusively if the mute is on or off. The other platforms change the glyph to a mic with stroke through it for muted to a mic with no stroke through it when unmuted meaning it's easy to tell if you are muted or not. VERY ANNOYING.. I often have to pick up my phone (illegal and dangerous) to see if I'm muted. Never remember if white or grey is muted since don't used in car everyday.
Advice on Best Practices presenting to groups
I often use Teams for meetings with many participants, and need to present. I notice that standard practice is for everyone to mute. This has two problems - it gives me no rapport with the audience (I hear no laughter, comment, agreement) and when questions are asked there is a very stilted cadence to conversation. Are there any tools or ideas to build features where people do not mute, but we have intelligent, automatic modulation of the level of feedback from listeners. I imagine this much like a selfie-cam that has face smoothing on Samsung - the audio eliminations random percussive noise from listeners, but allows you to hear a degree of listener feedback, and questions without the need to mute. A second problem is people talking and thinking they are heard, but still being on mute. The standard practice of mute-unmute-speak-mute-unmute is not working well for me in groups, and I'd welcome advice on how others figure this out, or whether it is a frustration for you too.
