Forum Discussion
1:1 calls, user is muted as soon as PSTN ringing starts
This only occurs on certain headsets, and started for our users after yesterday's Windows patch went out (10/19/2021). We're on Windows 10. User has Bose headphones; haven't confirmed if they are cer...
Having the exact same issue with a Poly Sync 20 Teams certified speaker. It only happens when making a call to an outside user, the mic is automatically muted. When calling an internal user there is no issue. Teams software and Poly Sync 20 firmware is fully updated, running a Windows 10 machine.