Forum Discussion
Microsoft Learn for Educators: Learning download centre
I am writing to report an issue I am currently facing with the Microsoft Learn for Educators platform. I am unable to access the Learning download centre to retrieve the necessary teaching materials and notes. Despite multiple attempts, the page either fails to load or does not grant me access to the downloadable content. This has hindered my preparation for upcoming lessons and I would appreciate your prompt assistance in resolving this matter.
Hello again, khuneswari and everyone who might face similar situation.
If you’re unable to log into the Learning Download Center (LDC), here are a few steps to review:
- Confirm your MSLE access
Ensure you can access the MSLE Portal using your personal Microsoft Account (MSA). - Try the same account for LDC
If you already have portal access, use that same account to log in. If it still doesn’t work, open a completely new InPrivate/Incognito window in your browser (with no other accounts signed in) and try again. - If the issue persists
From the MSLE portal, click Help in the top-right corner to raise a support ticket. This will allow the technical support team to assist you further:
If you need additional help, feel free to reach out directly to one of us Community Managers.
Much appreciated,
Henoc- Confirm your MSLE access
12 Replies
Same problem!
Henoc_FreireMicrosoft
Hello there, Alex409! Thank you for reaching out!
Have you tried all the steps described in the answer marked as solved in this thread?
Much appreciated!
- Henoc_Freire
Hello again, khuneswari and everyone who might face similar situation.
If you’re unable to log into the Learning Download Center (LDC), here are a few steps to review:
- Confirm your MSLE access
Ensure you can access the MSLE Portal using your personal Microsoft Account (MSA). - Try the same account for LDC
If you already have portal access, use that same account to log in. If it still doesn’t work, open a completely new InPrivate/Incognito window in your browser (with no other accounts signed in) and try again. - If the issue persists
From the MSLE portal, click Help in the top-right corner to raise a support ticket. This will allow the technical support team to assist you further:
If you need additional help, feel free to reach out directly to one of us Community Managers.
Much appreciated,
HenocDear Henoc,
Thanks for the information. It works now. Thank you so much.
Regards,
Khuneswari
- Henoc_Freire
Dear khuneswari, great news!
That’s great news — thank you so much for confirming!
Best regards,
Henoc
- Confirm your MSLE access
I have the same problem:
Learning Download Center
Request AccessIt seems you do not have access to the Learning Download Center.
- Henoc_Freire
Hi there wduran0109!
Thanks for reaching out, and I hope you're doing well!
Since you're experiencing the same issue, I’ve just sent you a private message here on the platform — could you kindly check and reply when you can? That way, if the problem persists, we’ll be able to connect via Teams to better understand the specifics via a remote session and help you move forward.
Much appreciated,
Henoc- Henoc_Freire
Hello again, wduran0109!
Thank you for your private message confirming your access is now working.
Much appreciated,Henoc
- Henoc_Freire
Hi khuneswari, thank you so much for reaching out!
I hope you're doing well!We’re really glad you’re engaging with the Microsoft Learn for Educators platform. I understand you're having trouble accessing the Learning download centre, and I want to assure you that we’re here to help.
I’ve sent you a private message so we can follow up more directly and schedule a quick call to assist you.
Looking forward to assisting you!
Henoc- Henoc_Freire
Hi again, khuneswari, I hope you're doing well!
Just checking in in case you still need help. The solution in this thread might help, and I'm here if you need more support.
Much appreciated,Henoc
Hi Henoc,
Yeah, resolved.
Thank you
