Forum Discussion
Office 365 Problems
Hello everyone,
I have been experiencing the following problem since today:
As soon as I try to open Excel, Word, Outlook, etc., they close again immediately.
Online repair and reinstallation did not improve the situation.
Some of my colleagues are experiencing the same problem.
Background: We roll out updates at intervals. The users who were in the first interval are experiencing these problems.
The update interval has been stopped, but unfortunately I can no longer undo the update.
The following version is displayed: Version 2509 Build 16.0.19231.20138.
The computers are running Windows 11 with the 24H2 update.
Does anyone have the same problem or know a solution?
Thanks in advance.
1 Reply
Take a look at the following:
1. Disable Hardware Graphics Acceleration
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- Open any Office app (if possible) → File → Options → Advanced → Scroll to “Display” → Check “Disable hardware graphics acceleration”.
- If you can’t open the app, try this via registry:
[HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Graphics] "DisableHardwareAcceleration"=dword:000000012. Run System File Checker
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- Open Command Prompt as Administrator and run:
sfc /scannow-
- This will scan and repair corrupted system files.
3. Check for Windows Updates
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- Make sure your system is fully updated. Sometimes Microsoft releases hotfixes shortly after problematic updates.
4. Rollback Office Update
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- Run this command in an elevated Command Prompt to revert to a previous stable build:
cd %programfiles%\Common Files\Microsoft Shared\ClickToRun officec2rclient.exe /update user updatetoversion=16.0.19231.20116-
- Then disable automatic updates temporarily to prevent reinstallation of the problematic build.
5. Check Event Viewer
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- Look for crash logs under “Application” in Event Viewer. DLLs like d3d11.dll or react-native-win32.dll have been implicated in similar cases.
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