Forum Discussion
FSLogix 2210 (2.9.8361.52326) bugs: black screen and log off issues
Hi all, there seem to be a couple of bugs in FSLogix 2210 (2.9.8361.52326): some users experience a black screen when logging on (loading their profile may take up to 10-15 minutes), session logoffs don’t work (child processes have to be killed) and user profile roaming between different session hosts is problematic.
Workaround: I had to fall back to the FSLogix 2201 hotfix 2 (2.9.8228.50276). There were no more issues since then. For now I keep all my customers on this build.
We use 2210 hotfix 1 with no issues so far. Now we have black screens after logon. This starts with Windows 10 22H2 patches october 2023 (kb5031445), december 2023 (KB5033372) and january 2024 (kb5034122). No issues with october 2023 (KB5031356) patch and older. FSLogix 2210 hotfix 2 doesn't help. All users are affected.
RoamRecycleBin DWORD 0 doesn't help.
event log warning:
"The login notification subscriber <frxsvc> needs some time to process this notification event (StartShell)."
bsch2704 Check the below registry string. Make sure that it only shows "UsrLogon.cmd" without quotes in the AppSetup value. For some reason all of my machines that were having the issue had "UsrLogon.cmd,CitrixFiles.exe /fork". After removing the Citrix part and leaving only "UsrLogon.cmd" in the string it worked perfectly. I found it by comparing some of my other working machines.
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\AppSetup
- There is no AppSetup reg key
bsch2704 Nothing from FSLogix logs? You can use the Tray app to get a more comprehensible analysis. Path to exe file is usually "C:\Program Files\FSLogix\Apps\frxtray.exe"
I would also double check which policies run at login and eventually if there are logon scripts which delay the logon process.
We had the same issue some time ago (see previous replies) and it was caused by a logon script which started behaving abnormally after some windows updates.
- Hi, checked with gpo's disabled for my test user yesterday. Same issue. It seems to be a Citrix issue, as I can log on in VMware console directly. Only hdx ica is affected. Found https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/whats-new/known-issues.html#third-party-issues -> "You may see a black screen when launching a session if you have FsLogix 2201 HF1 installed on the session host. To address this issue, you must upgrade FsLogix to a newer version. [HDX-46159]"
Sounds like this issue and we use HF1 (I believe they mentioned 2210, not 2201). But HF2 does not fix the issue. And since I'm able to log in by VMware console it's more a Citrix issue than FSLogix from my point of view.
We use Citrix Virtual Desktops Windows 10 22H2, FSLogix 2210 HF1, Citrix 2303 LTSR, VDA 2203 CU3.
- Is anyone having issues with 2210 Hotfix 2? We are on a much older version, 2.9.7654.46150 , and I am afraid to update but need to install the app masking and I dont have the 2.9.7654.46150 version anymore.
- Hi mikesid,
I recently upgraded to 2210H2 from 2210HF1 last month and I am not seeing any issues thus far. The majority of the issues I saw were on the 2210 version.
I'm running VMware Horizon 8.10 with latest release of AppVolumes and DEM agents. I am using 2210HF2 on 1 desktop pool running Windows 11 w/ MS365 Apps for Ent. My other 8 pools are running Windows 10 22H2 with Office 2019 on the 2210HF1 agent also with no issues.
If you do experience an issue, the FSLogix Support tool is great to help with troubleshooting.- Thank you everyone. I think we will try the latest 2210HF1. We are in a citrix environment and our 2019 servers are hybrid joined so I am hoping we dont have any issues with office activation. We will also add the roam identity just in case as well as disabling the recycle bin, the appx installs and the vhd compaction. Appreciate all your responses.
- I'm on that for a while now, runs fine here.
Good to hear that. No issues with office activations and/or with Azure SSO logins?
Are you on Hybrid setup or something else?
Hello mikesid,
we're currently on version 2.9.8228.50276 which is the latest 2201 version and it's stable.
2210 seems to have some issues with office activations...
Here's the link to download the 2.9.8228.50276 version if you need it: OneDrive - FSLogix
- Guys, I am on the latest version 2210 Hotfix 1 with the below settings enabled and some of my users are still getting stuck on the Black Screen. I have shown them how to launch task manager and run explorer.exe and this brings up the desktop and everything works fine but its getting old. Any suggestions?
CleanupInvalidSessions
RoamRecycleBin
VHDCompactDisk
RoamIdentity- On the 2210 release the issue was the RoamRecycleBincausing . Did you happen to disable to see if thats it?
We had the blackscreen on a brevious release as well but I was caused by our dlp software.vuser_anon I tried disabling but still running into the issue.
Similar issues here, FSLogix 2210 HF1 on XenApp 2203 CU2 / W2019.
Logs show a lot of these messages: Failed to acquired check session lock for user xx. At one point the server crashes, when logging on explorer doesn't load. Just blank screen with mouse cursor. I have to reboot the VDA. We have this daily on 1 or 2 VDAs, sometimes more.
Also the recycle bin issue is not solved in HF1, still getting errors. I will try and revert to 2201 HF2.
- I am having the same issue. What I did is show the users to hit Ctrl + Alt + End and launch task manager and then start explorer.exe. Its a quick workaround until they sort this out.
We're having this issue (Black screen on logout) even on the 2210 hotfix 1.
Does anyone know if there's another fix besides rolling back or the registry changes that are suggested by the other replies?
- We've found the issue was the storage account being in a different region than the host and that was causing a delay in the logoff.
When we put the storage account in the same region, the log-off was back down to 5-10 seconds.
- HI, Check your quota please
- I am running Fslogix 2210 Hotifx 1 with Roam recycle bin / Install Appx packages / Disk compaction all disabled and get a black screen when users logging in via Citrix/RDP/Console after about 15 mins it eventually lets you in but you then get the same issue at log off it hangs on the sign out screen. Event logs i dont see anything apart from some DCOM/NTFS warnings
Hi,
please check, if you have all Windows Update.
important .net framework.
check your AV exception rule.
what's happened, if you delete user profile and login ?
which Version is Worker or TS?
is Fslogix Profile Refs????
Kaveh Shafaati.NET is installed and up to date with windows patches/ servers are Windows servers 2016 with Citrix VDA 2203 CU2 installed with (Multi user) AV exclusions are in place. The issue is an intermittent issue and does not impacting all servers we have had 3 servers out of 105 impacted (All servers boot off the same PVS Vdisk). Profile/office containers has been recreated without joy. The only errors i see in the in Fslogix profile log is "Failed to acquired check session lock for user jbloggs" I have cleanup invalid sessions enabled in the Fslogix registry settings. I see loads of NTFS errors in the event logs and windows explorer hangs (Green bar in my computer) all storage (Write cache disk is attached to VM) and no other VM's on the same host has the issue
- The article just references this post for the solutions. Cheers for posting as will help others look for answers.
- Hi all,
FSLogix 2210 hotfix 1 (2.9.8440.42104) is available:
https://learn.microsoft.com/en-us/fslogix/whats-new#fslogix-2210-hotfix-1-29844042104- For anyone using VMware Horizon, I tried the 2210 HF1 yesterday and at least for us it broke a couple of applications that we deliver using VMware AppVolumes 4.6.
Unfortunately, I havent had the opportunity to dig into it further but I will take a look this weekend.- Do you have any of the reg keys provided in this article set with 2210H1 ?
https://support.citrix.com/article/CTX480540/launching-apps-and-desktops-got-black-screen-after-applying-fslogix-policies
Thank you for your efforts on this. Will give the new version a test in UAT and post an update.
- Hey there,
Not sure if youve heard back from Microsoft regarding this issue but it looks like the have formally logged it into a bug tracker:
https://learn.microsoft.com/en-us/fslogix/troubleshooting-known-issues?source=recommendations#black-screen-at-sign-in-or-sihostexe-application-hanging
It appears that the issue is caused when the service attempts to empty the recycle bin at login. Not sure why it would do this if its roaming it but there you have it. I always keep my recyclebin empty which is why i could not reproduce it. Once i saw this I tested by adding something into the recycle bin and was able to reproduce the issue.
It sound like we will be getting a hotfix soon. The workaround is to disable the recyclebin roam feature either via gpo or registry. Registry modification is quick via PS (or reg.exe):
Set-ItemProperty HKLM:\SOFTWARE\FSLogix\Apps -Name RoamRecycleBin -Type DWORD -Value 0 -PassThru
https://learn.microsoft.com/en-us/fslogix/reference-configuration-settings?tabs=profiles#roamrecyclebin- we've got the same issue and could workaround with disable the recycle bin. thanks so far guys!
- Oh wow. It worked for me during testing but i chose to hold off until they release the hotfix before I do any real UAT testing or moving into prod. I get the idea of wanting to roam the recyclebin but it just doesnt sound practical.
MathieuVandenHautte Have you gotten any update from Microsoft regarding this issue?
We had this exact issue recently. Whats strange is that it was only impacting a small subset of users while other logged in just fine. We have also downgraded to FSLogix (2201 hotfix 2) and are currently rolling that out slowly.
