Forum Discussion

Iron Contributor

Jan 03, 2023

FSLogix 2210 (2.9.8361.52326) bugs: black screen and log off issues

Hi all, there seem to be a couple of bugs in FSLogix 2210 (2.9.8361.52326): some users experience a black screen when logging on (loading their profile may take up to 10-15 minutes), session logoffs ...

vuser_anon

Copper Contributor

May 19, 2023

On the 2210 release the issue was the RoamRecycleBincausing . Did you happen to disable to see if thats it?

We had the blackscreen on a brevious release as well but I was caused by our dlp software.

AAranda803

Copper Contributor

May 24, 2023

vuser_anon I tried disabling but still running into the issue.

Zeno152
Copper Contributor
Nov 18, 2023
AAranda803 Hello, did you ever come with a solution for this issue?

We are experiencing the same problem. We tried with many solutions found online, as:
- upgrading/downgrading FSLogix version
- setting up a new File Servers for VHDX profiles
- reverting updates made to the VDIs
- disabling antivirus

nothing helped, users are stuck with a black screen for 10-20minutes at login and all I can see from the logs is a gap of 10-20minutes from one operation to the other, in particular when FSLogix tries to lock the ODFC.vhdx disk.

Any help is appreciated.

Thanks

Zeno
- trixsta
  Copper Contributor
  Nov 18, 2023
  Zeno152
  
  no have stayed on this version with no major issues.
  
  2.9.7838.44263
  - Zeno152
    Copper Contributor
    Nov 18, 2023
    thanks trixsta
    
    unfortunately we tried to downgrade to that version, but we still see black screens during logon.
    
    There's a precise 10 minutes timeout each time...
    
    No idea why, but it's driving me crazy
    
    Zeno