Forum Discussion

Iron Contributor

Jan 03, 2023

FSLogix 2210 (2.9.8361.52326) bugs: black screen and log off issues

Hi all, there seem to be a couple of bugs in FSLogix 2210 (2.9.8361.52326): some users experience a black screen when logging on (loading their profile may take up to 10-15 minutes), session logoffs ...

Zeno152

Copper Contributor

Jan 16, 2024

bsch2704 Nothing from FSLogix logs? You can use the Tray app to get a more comprehensible analysis. Path to exe file is usually "C:\Program Files\FSLogix\Apps\frxtray.exe"

I would also double check which policies run at login and eventually if there are logon scripts which delay the logon process.

We had the same issue some time ago (see previous replies) and it was caused by a logon script which started behaving abnormally after some windows updates.

bsch2704

Copper Contributor

Jan 16, 2024

Hi, checked with gpo's disabled for my test user yesterday. Same issue. It seems to be a Citrix issue, as I can log on in VMware console directly. Only hdx ica is affected. Found https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/whats-new/known-issues.html#third-party-issues -> "You may see a black screen when launching a session if you have FsLogix 2201 HF1 installed on the session host. To address this issue, you must upgrade FsLogix to a newer version. [HDX-46159]"
Sounds like this issue and we use HF1 (I believe they mentioned 2210, not 2201). But HF2 does not fix the issue. And since I'm able to log in by VMware console it's more a Citrix issue than FSLogix from my point of view.
We use Citrix Virtual Desktops Windows 10 22H2, FSLogix 2210 HF1, Citrix 2303 LTSR, VDA 2203 CU3.

Zeno152
Copper Contributor
Jan 16, 2024
That issue, according to Microsoft, should have been fixed for the 2210 HF1 version:
https://learn.microsoft.com/en-us/fslogix/overview-release-notes
"Fix: Resolved an issue where users would be stuck at a black screen as a result of attempting to empty the Recycle Bin prior to roaming."

But it could still be there tbh.

I'd try with a previous version. We're using 2201 HF2 and it works fine. Or you could try upgrading to the 2210 HF2 or to the latest available, the 2210 HF3 Preview (even though I'd be careful with that one).
- bsch2704
  Copper Contributor
  Jan 18, 2024
  I've tested FSLogix 2210 HF3 Preview yesterday with no success. But I'm a big step further. The Windows Search service stucks in 'StartPending' state, which blocks FSLogix from loading fully. The workaround currently is to stop the process searchindexer.exe, what causes the wsearch service to start and reload this process. After that no black screen appears.
  - Zeno152
    Copper Contributor
    Jan 19, 2024
    Great finding!
    Have a look at these links, they may help you with the search indexer:
    https://jkindon.com/windows-search-in-server-2019-and-multi-session-windows-10/
    https://techcommunity.microsoft.com/t5/azure-virtual-desktop/avd-fslogix-and-windows-search-searchindexer-exe-crash/m-p/3284240
- bsch2704
  Copper Contributor
  Jan 16, 2024
  HF3 is a good hint. I've read about it and already forgot that. I'll test tomorrow. Thank you. And I've found a Citrix forum where a lot of other people are affected of this issue.