Forum Discussion
FSLogix 2210 (2.9.8361.52326) bugs: black screen and log off issues
We use 2210 hotfix 1 with no issues so far. Now we have black screens after logon. This starts with Windows 10 22H2 patches october 2023 (kb5031445), december 2023 (KB5033372) and january 2024 (kb5034122). No issues with october 2023 (KB5031356) patch and older. FSLogix 2210 hotfix 2 doesn't help. All users are affected.
RoamRecycleBin DWORD 0 doesn't help.
event log warning:
"The login notification subscriber <frxsvc> needs some time to process this notification event (StartShell)."
bsch2704 Check the below registry string. Make sure that it only shows "UsrLogon.cmd" without quotes in the AppSetup value. For some reason all of my machines that were having the issue had "UsrLogon.cmd,CitrixFiles.exe /fork". After removing the Citrix part and leaving only "UsrLogon.cmd" in the string it worked perfectly. I found it by comparing some of my other working machines.
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\AppSetup
- There is no AppSetup reg key
bsch2704 Nothing from FSLogix logs? You can use the Tray app to get a more comprehensible analysis. Path to exe file is usually "C:\Program Files\FSLogix\Apps\frxtray.exe"
I would also double check which policies run at login and eventually if there are logon scripts which delay the logon process.
We had the same issue some time ago (see previous replies) and it was caused by a logon script which started behaving abnormally after some windows updates.
- Hi, checked with gpo's disabled for my test user yesterday. Same issue. It seems to be a Citrix issue, as I can log on in VMware console directly. Only hdx ica is affected. Found https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/whats-new/known-issues.html#third-party-issues -> "You may see a black screen when launching a session if you have FsLogix 2201 HF1 installed on the session host. To address this issue, you must upgrade FsLogix to a newer version. [HDX-46159]"
Sounds like this issue and we use HF1 (I believe they mentioned 2210, not 2201). But HF2 does not fix the issue. And since I'm able to log in by VMware console it's more a Citrix issue than FSLogix from my point of view.
We use Citrix Virtual Desktops Windows 10 22H2, FSLogix 2210 HF1, Citrix 2303 LTSR, VDA 2203 CU3.- That issue, according to Microsoft, should have been fixed for the 2210 HF1 version:
https://learn.microsoft.com/en-us/fslogix/overview-release-notes
"Fix: Resolved an issue where users would be stuck at a black screen as a result of attempting to empty the Recycle Bin prior to roaming."
But it could still be there tbh.
I'd try with a previous version. We're using 2201 HF2 and it works fine. Or you could try upgrading to the 2210 HF2 or to the latest available, the 2210 HF3 Preview (even though I'd be careful with that one).
